Forum Discussion

piperoni's avatar
piperoni
Network Novice
Hace 10 años

PDP authentication failure

HI y'all For the past few days I can't connect to data at all and get pop-up saying "PDP authentication failure" On my iPhone4. I can still call and do sms. I have North America plan and in ...
  • tmo_mike_c's avatar
    tmo_mike_c
    Hace 10 años

    Thanks for posting @piperoni‌!

    Gotta hand it to you, you've covered a lot of the bases needed to fix this yourself. Sorry calling hasn't fixed this but have you given our T-Force team a try? You can reach them on our Community-2153 page using social media. A trouble ticket may be needed now if this issue still continues and they can help file that for you.

tmo_mike_c's avatar
tmo_mike_c
Moderador
Hace 9 años

Hello, and thanks for the update. I appreciate you testing your sim in another phone. If the data's not working in Canada only, then this would be something network engineers would look into. Are you still working with T-Force to file a trouble ticket? If so, did you mention that the data troubles are while you're in Canada and it's happening on another phone too?