Forum Discussion
PDP authentication failure
Hola y'all
For the past few days I can't connect to data at all and get pop-up saying "PDP authentication failure" On my iPhone4.
I can still call and do sms.
I have North America plan and in Canada for couple of days. I come here quite often and there was no issue before until few days ago.
Ive done couple of thing trying to fix this including
-Switch on/off
-Sim in/out
-Update to latest OS
-Restore iPhone
-Hard reboot
-Switch roaming carrier
-Check APN
I put my SIM card to other iphone and still getting PDP error so it's not a devise problem.
Called customer support but no solutions what's so ever. My account is in good shape.
One thing that comes to back of my mind is, I receive SMS from T-mobile saying they have implemented some extra fee
for Prepaid customer.... blah blah,,, and since I'm on monthly plan (I was with prepaid plan before) I thought it's weird and eraced the text.
So it could be technical glitch on account problem?
please help.
Thanks for posting @piperoni!
Gotta hand it to you, you've covered a lot of the bases needed to fix this yourself. Sorry calling hasn't fixed this but have you given our T-Force team a try? You can reach them on our Community-2153 page using social media. A trouble ticket may be needed now if this issue still continues and they can help file that for you.
Thanks Mike!
I contacted through Facebook, but all I got is contact 1-877-778-2107número
which I have done like 10 times. Every time I call, I have to start from the beginning, and they offer same troubleshoot, give me ticket and never call me back again. I call them, and they tell me ticket is closed telling me nothing is wrong. I need somebody to look into deeper root for this problem.
Thanks for posting @piperoni!
Gotta hand it to you, you've covered a lot of the bases needed to fix this yourself. Sorry calling hasn't fixed this but have you given our T-Force team a try? You can reach them on our Community-2153 page using social media. A trouble ticket may be needed now if this issue still continues and they can help file that for you.
