Forum Discussion
2021 iPad Pro Cellular $200 promotion
As reference: https://www.apple.com/shop/buy-ipad/ipad-pro "Buy an iPad with Wi-Fi + Cellular from Apple. Get $200 back from T-Mobile/Sprint. **" More detail: Tell me about the deal. For a limit...
ACTUALIZACIÓN: this whole experience turned into a massive fiasco.
Despite listing the 10GB plan cost at “Get 10GB for $30” on https://www.t-mobile.com/cell-phone-plans/affordable-data-plans, I was actually charged $47.17 on my T-Mobile bill -- with AutoPay enabled!
T-Mobile Customer Service is still clueless about the promotion described at https://www.apple.com/shop/buy-ipad/ipad-pro and attempts to use the promotion at https://promotions.t-mobile.com/ still result in a "Oops! Something went wrong. Please try again." message. No point in doing "Vuelve a intentar” since the promotion is unavailable.
I called and cancelled the tablet plan -- 50 minutes of my life I can never recover.
My 2¢ about this debacle: It seems that T-Mobile has been infected by the "customer no-service" culture that typified Sprint. This trend doesn't bode well for T-Mobile as a competitive disrupter in cellular or home internet service (another slow-rolling debacle of hyped marketing).
acustomer9876 wrote:Same here, I had been trying to get this rebate since 5/23/21, originally told there was no promotion, submitted online and it still says pending. I've called 3 to 4 times about it, resubmitted documents on website and by email. Ultimately today they gave a $200 bill credit but still no real explanation of why they can't process the request. Feels like a promotion they have no real intention of honoring.
Seguimiento de recompensas
¡Buenas noticias! Recibimos tu solicitud. Si la promoción tiene algún otro requisito de elegibilidad (por ejemplo, intercambiar un teléfono, agregar una línea o activar una cuenta), debes cumplirlo lo antes posible. Nos comunicaremos cuando hayas seguido todos los pasos.
Información de la promoción
Número de promoción: 268519
Descripción de la promoción: Promoción n.° 1 de "Apple iPad en tiendas" de 2021
Período de la promoción: 4/1/2021 - 9/30/2021Información del cliente
ID de rastreo: **********************
Fecha de solicitud: 5/23/2021Información de recompensa
Tipo de recompensa: Tarjeta virtual prepagada
Estado: Pendiente
SAME. EXACT. SITUATION. It says that the promotion will be paid out within 6-8 weeks of being verified. In five days it will have been 8 weeks. I've called twice, both times they had NO IDEA what to do. I am at the point where I am going to just ask them to credit my account the $200.00 and cancel the tablet line because it's getting out of control here. I'm like dude, why is it my Switch and Keep promotion was approved in DAYS, I had my payout, etc. It was so seamless and easy. This, however, is apparently super cancer. I have not seen a single person online that did this promo get their virtual gift card :(. Bleh.
Seguimiento de recompensas
¡Buenas noticias! Recibimos tu solicitud. Si la promoción tiene algún otro requisito de elegibilidad (por ejemplo, intercambiar un teléfono, agregar una línea o activar una cuenta), debes cumplirlo lo antes posible. Nos comunicaremos cuando hayas seguido todos los pasos.
Información de la promoción
Número de promoción: 268519
Descripción de la promoción: Promoción n.° 1 de "Apple iPad en tiendas" de 2021
Período de la promoción: 4/1/2021 - 9/30/2021
Información del cliente
ID de rastreo: XXXX-XXXX-XXXX
Fecha de solicitud: 6/10/2021
Información de recompensa
Tipo de recompensa: Tarjeta virtual prepagada
Estado: Pendiente
