Forum Discussion
apple watch series 6 no data on cellular
I have been having serious issues with Apple Watch cellular plan on T-Mobile. When my phone is on cellular, Even if I have 3 or 4 bars of reception, doesn't matter, I cannot do anything that needs da...
I'd double check for software updates to make sure it's running the latest software. If the issue is following you to multiple locations, checking on or filing a Trouble Ticket with our engineers is the best route. If you've filed one already, are Tech Care team can check on it.
Have a AppleWatch 6 cellular. It will make outgoing calls cellular but will not receive incoming calls. If you call the AppleWatch phone number you will get a message the "the subscriber line you have reached can not accept calls at this time".
Obviously the incoming call is stopped by Tmobile somewhere along the line so it never gets to the watch. I have spent over 20 hours on hold and visiting a store. Paired, unpaired, deleted and re-activsted, etc. etc.
After my last attempt I was able to make outgoing calls, but that only lasted one hour. Now, again, only outgoing call on cellular.
The people customer support are are of no help because this is a technical issue beyond their expertise and the people at "Digits" never get back to you. Bottom line is that will soon will be switching carriers just like the gentleman above, and pay a little more, but at least the hardware will work properly. Is like tech. support ad digits is completely blind to this particular issue and they just go round and round ….
There is a bug in your system guys … go find it and fix it … is not a “watch - phone” problem … is your buggy Tmobile software.
