Forum Discussion

piperoni's avatar
piperoni
Network Novice
Hace 10 años

PDP authentication failure

HI y'all For the past few days I can't connect to data at all and get pop-up saying "PDP authentication failure" On my iPhone4. I can still call and do sms. I have North America plan and in ...
  • tmo_mike_c's avatar
    tmo_mike_c
    Hace 10 años

    Thanks for posting @piperoni‌!

    Gotta hand it to you, you've covered a lot of the bases needed to fix this yourself. Sorry calling hasn't fixed this but have you given our T-Force team a try? You can reach them on our Community-2153 page using social media. A trouble ticket may be needed now if this issue still continues and they can help file that for you.

yogi_lv's avatar
yogi_lv
Newbie Caller
Hace 7 años

Had this issue today, tried a lot, including 2 tech support folks and 4 calls... the final fix was to remove the SIM card, reset the phone, reinsert sim, and Dial #766#.

Pretty sure it was the last part that did it.

good luck everyone!