Forum Discussion
Stop sending my voicemails to SMS
My voicemail messages are recorded correctly and the transcript is shown on my iPhone normally (Select the Phone icon, then the voicemail icon at the bottom). However, they also get sent to me as a t...
Don’t know if you or anyone has figured it out but in case you all haven’t:
- Open “Account” tab
- Click “Profile settings” link
- Select “Block calls and messages”
- Select “Block Other” on the line you wish to update
- Turn on “T-Mobile Voicemail to Text Block”
Exact same problem for me. The posted solution SHOULD work, but doesn't. Even with the block turned on, I still get every voicemail sent via SMS.
I have spoken with T-Mobile customer service several times who were very pleasant but clueless regarding the issue. They first tried to get me to download the visual voicemail app (not available for iOS) then they had me change Siri's language to a language I don't know.
lastly, they had me toggle that posted “blocking” option on and off several times before trying to insist that it’s Apple’s problem.
I then spoke with Apple, who confirmed that voicemail to text is definitely handled by T-Mobile ,and Apple has no control over that functionality.
This really shouldn’t be so difficult to stop sending my voicemails to SMS.
