Forum Discussion
Virtual Prepaid Visa Debit Card
Why is can't I use my virtual card through my Apple Pay without a Pin number? I was never offered a PIN number with this card? The card will not let you choose credit, only debit, but then they want ...
RESPUESTA:
You need to call this number 18774827763 then dial 1 for English and 6 to set your pin. Make sure to set up the pin BEFORE you try to use the card. If you don't the merchant will freeze the card. If it's a mastercard you can call sunrise bank to unfreeze the card or go into a local T-Mobile store and they have the merchants direct phone numbers. Hope this helps. (Yes it's stupid the run around they make you do to use the money)
I am having the same problem. I called TMobile and they connected me with the debit card company but she just hung up on me when I kept asking her how to setup the pin number. I really need to access this money to pay off my other cell bill but there is no way to use this money. I got it to work at Pet Smart, one time. Everywhere else since the transaction says declined, even if it doesn't ask for my pin.
