voicemail message suddenly in spanish

HeavenM wrote:

I did see that there was some issues in the previous thread that you linked. I apologize for sharing the steps again before testing myself. I know that the option for changing the language is built into the automated system, so I walked through the voicemail this time to make sure I got the right steps. 

When you call 123 it will immediately take you to your voicemail box.

Prensa * to get to the main menu.

Luego selecciona 4 to get to playback options.

Finally, select option 7 to change to Español. 

 

Yes thank you!! Worked for me too!!! I tried the first way, calling VM by holding down the "1" key, then choosing options "4...4...7" & it didn't work. But the second answer you left, saying to instead try "*...4...7" once the call to vm picked up, DID work (& didn't even have to enter a pin#). It was very easy, and soon as I tapped the 7, it started magically speaking in English again. 

If you delete vm messages by "calling' in & tapping "7" to delete, rather than deleting through the visual vm app, you may have to call back right after and just choose "*...4...7" again to switch back to English. Because when you tap the 7 to delete a message, it also doubles as the option to change the language over to Spanish for some reason. Another community post said this as well, re the 7 key.