Forum Discussion
Change voicemail pin message
Got this text - on hold at T Mobile now. I made no such request.
Your new Voice Mailbox PIN has been set to XXXX. For new users, access your voicemail with a long-press "1" on your keypad. If you did not request this change, please contact Customer Care immediately by dialing 611
Per tech support ( I had a long conversation), it is wise to change your voicemail pin using your phone. Online help also advises turning on your pin. Normally it isn't required when you check voicemail using your own phone. Long press 1 on your phone keypad. Listen to the prompts.
Support claimed it was a glitch in their system. It was disturbing as the msg contained the code I use to access my phone. I changed that out of an abundance of caution.
I want to know why T-Mobile is sending plaintext voicemail passwords over SMS in the first place… Huge security risk.
pigeonnumber3 wrote:
Support claimed it was a glitch in their system. It was disturbing as the msg contained the code I use to access my phone. I changed that out of an abundance of caution.
The support person I got just tells me it was spam. What a load of crap. It HAD to come from their system.
obxdude56 wrote:
pigeonnumber3 wrote:
Support claimed it was a glitch in their system. It was disturbing as the msg contained the code I use to access my phone. I changed that out of an abundance of caution.
The support person I got just tells me it was spam. What a load of crap. It HAD to come from their system.
Absolutely. Not just here, reddit users on r/tmobile are saying the same thing:
https://www.reddit.com/r/tmobile/comments/1ax4imy/i_just_received_a_text_from_129_saying_my/Received exact same text message at 3:28AM local time from “129” short code sender.
On hold for over an hour.
Thanks for posting you received it.
*update* support was able to confirm over the phone that no one called in to try to change my VM pin. I also asked him to check log files he has access to. So far he can not see anyone digitally or via phone tried to access my account in last 24 hours.
To be proactive on an iPhone (if you want to change your VM Pin), go to Settings > Phone > Change Voicemail Password (towards the bottom). It will ask you for a new 4 digit PW and to confirm it.
so just to clarify nothing needs to be done when receiving this text message?
I received it too
Same here. Reaching out to them on iMessage…
Yep I got that exact message too also from "129" number. Do I also need to call T-mobile?
pigeonnumber3 wrote:
Support claimed it was a glitch in their system. It was disturbing as the msg contained the code I use to access my phone. I changed that out of an abundance of caution.
The pin in the message i received was a password that i use for my personal social accounts. Even more creepy!
