Forum Discussion

Newbie Caller

4 years ago

returning phone

I’m upgrading my old phone. I’ve received the new phone. What are the exact things I need to do to my old phone before I sent it in?

cobb

Newbie Caller

4 years ago

ok, thank you. I did not get any checklist with the shipment of the new phone, that's why I was wondering how to do this. I'm going to just stop over at a T-Mobile store now. I think that will be the easiest. Thank you for your tips and information.

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I'm upgrading my old phone. I've received the new phone. What are the exact things I need to do to my old phone before I sent it in?

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I'm upgrading my old phone. I've received the new phone. What are the exact things I need to do to my old phone before I sent it in?

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Factory reset and remove the sim from the old phone. You may have to return the charger but like the previous poster stated Tmobile should of sent you a checklist.

I would also take multiple pictures of the condition of the phone in case you need to dispute the trade in value.

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