Forum Discussion
returning phone
I'm upgrading my old phone. I've received the new phone. What are the exact things I need to do to my old phone before I sent it in?
Factory reset and remove the sim from the old phone. You may have to return the charger but like the previous poster stated Tmobile should of sent you a checklist.
I would also take multiple pictures of the condition of the phone in case you need to dispute the trade in value.
ok, thank you. I did not get any checklist with the shipment of the new phone, that's why I was wondering how to do this. I'm going to just stop over at a T-Mobile store now. I think that will be the easiest. Thank you for your tips and information.
