Forum Discussion

alexander44's avatar
alexander44
Network Novice
Hace 6 años

The T-Mobile application does not work on the iPhone.

The T-Mobile application does not work on the iPhone. On-screen message: Sorry we,re not ready for you yet. We,re working on improving your app experience. How to fix it?

  • The T-Mobile app does not work with any prepaid device or account.

  • snn555's avatar
    snn555
    Bandwidth Buff

    Are you prepaid or postpaid? I ask because most prepaid users see that message.

  • snn555's avatar
    snn555
    Bandwidth Buff

    The T-Mobile app does not work with any prepaid device or account.

  • That's correct. Currently the app isn't available for prepaid customers. You'll want to use your MyT-Mobile.com for account related concerns.

  • twaumans's avatar
    twaumans
    Network Novice

    Don’t feel bad I’m post paid and still can’t access it, I’ve even escalated to the tech team and twice not gotten it fixed yet.