TMO GRC Fortworth TX

You see that what they are doing to make people miserable. They can accept in their local stores but they want to bill the customers and more complicated. I already changed service but I found out that it hasn't done yet. I tried one time with T-Mobile but now I will never ever switch to T mobile even they give promotion of thousands dollars. I will keep posted to see how my case turns out. I started with T mobile on Thanksgiving time 2021 due to promotions. Then we have to wait to get phones because phones were back order. Then we go on 12/20/2021 so we called our executive but no response. I was thinking he was on vacation so we went to local store. They activated on 1/1/2022. We had a lot of problem with connection and I decided to change service. I talked with several representatives. They advised me to return within 21 days . So we shipped back on 1/14/2022 with UPS dropped off. I got receipt and I have delivery dated on 1/18/2022. Executive didn't do good job so we can't even get our return label because he didn't put order right. However , one person at local store is smart enough to find out our shipping info and got return label. Then , we go T mobile bill with everything including phones which we already sent. I called customer service again and she said it supposed to take only 3 -5 days to scan back return phones. So I asked her why. She said she has to escalating file to find our phones. She wants me to wait another  1 week . I will update later how my case turns out.