Forum Discussion

rhoyt's avatar
rhoyt
Newbie Caller
Hace 2 años

UPGRADE HELL

I recently upgraded one of my phones with the following result… I now have 2 phones on the same line I have to pay for! When I went into the T-Mobile store they said I still owed 14 months on the old phone so would have to pay for both for the next 14 months. When I asked if I could reverse the upgrade (it's only been a few days) they said they could try it but would charge a $75 restocking fee to take the phone back in store! Now I'm trying to get help via phone and when I call support they can't find my account! I'm dying. Any advice on what to do next? Doesn't T-Mobile have a chat function? Thanks for any advice! Oh and beware the upgrade and seeking help in store!

  • try contacting TMO  through one of their social media platforms like Facebook or Twitter. this starts you with tier 2 support over the call in tier 1 support.

  • try contacting TMO  through one of their social media platforms like Facebook or Twitter. this starts you with tier 2 support over the call in tier 1 support.

  • also shouldnt need to be said but...do not post on their main page..send them a DM (Direct Message).