WARNING! My iphone was hijacked. They stole my email, my tmobile account online, and my coinbase account,

RiotPenguin wrote:

tmo_mike_c wrote:

oh boy, that's terrible. For Coinbase and your email, you'll need to follow up with their support teams to figure out how it was accessed and reset your account. For you T-Mobile account, you can report unauthorized access directly to our Tech Care team and we can escalate it to the right folks on our side. Sorry this happened, but please make sure to get in touch with our team so we can address your T-Mobile account.

Hey Mike, why hasn’t T-Mobile commented publicly about this EBB fiasco? 

asking him why higher upper management hasnt publicly commented on something makes about as much sense as someone trying to hijack someone elses thread that is trying to get a problem figured out that has ZERO to do with your EBB fiasco...

tmo_mike_c wrote:

oh boy, that's terrible. For Coinbase and your email, you'll need to follow up with their support teams to figure out how it was accessed and reset your account. For you T-Mobile account, you can report unauthorized access directly to our Tech Care team and we can escalate it to the right folks on our side. Sorry this happened, but please make sure to get in touch with our team so we can address your T-Mobile account.

Hi, mike - How do I report this? How do I contact Tech Care? On Dec 3, 2021, I contacted Tmobile and they reset my phone and told me to remove my old SIM chip. They said the old SIM chip was vulnerable to being put onto another phone. Again, how do I report this to Tech Care? thank you, Jane

tmo_mike_c wrote:

oh boy, that's terrible. For Coinbase and your email, you'll need to follow up with their support teams to figure out how it was accessed and reset your account. For you T-Mobile account, you can report unauthorized access directly to our Tech Care team and we can escalate it to the right folks on our side. Sorry this happened, but please make sure to get in touch with our team so we can address your T-Mobile account.

Hey Mike, why hasn’t T-Mobile commented publicly about this EBB fiasco? 

Perhaps I was naive. My first venture into crypto currency. And I lost all the coins! I found that I could not send or receive phone calls on Dec 3, 2021 afternoon. Which came first? The chicken or the egg?

• the crooks took over my yahoo email; 
• they took over my Tmobile online account and “cloned” my iphone;
• they took over my Coinbase. 

Because my iphone was "cloned", all the messages (warning of password change, or verification codes) went to the crooks who quickly changed my passwords on Tmobile and Yahoo mail, and changed password and device on Coinbase. All in about 35 minutes, it seems.

I did call T-Mobile on Dec 3, 2021 to fix my hijacked Tmobile online account and get my iPhone "back". The tech said that I had an old sim chip which allowed the phone to be vulnerable to be hijacked, and able to be put on the crook's phone. So I removed the sim, and the tech reset to the internal sim.

I got all my accounts back. It took hours in 2 days. I changed all my passwords. But all my bitcoin was gone. Coinbase takes no responsibility, but will assist in a police investigation. Tmobile told me about the old sim chip vulnerability. When I bought my iphone 12 in Feb 2021, they never mentioned the vulnerability of the old sim chip. I didn't even need the old sim chip apparently. But I used it to transfer the phone data. I should have removed the sim chip at that time after transferring the data. 

oh boy, that's terrible. For Coinbase and your email, you'll need to follow up with their support teams to figure out how it was accessed and reset your account. For you T-Mobile account, you can report unauthorized access directly to our Tech Care team and we can escalate it to the right folks on our side. Sorry this happened, but please make sure to get in touch with our team so we can address your T-Mobile account.