being charged for months. no account no service

gramps28 wrote:

Contest the charges with your credit card company and file a complaint with the BBB.

What's BBB? How do I do that?? I just came from the actual store. Waited for 45 minutes while the agent had another agent on speakerphone . He found the account and charges and even mentioned how no data texts or calls have been made on the account for four months and no number was linked to the account. He had us on hold while he awaited supervisor approval of a refund. Didn't get there though. They said they have to file paperwork with the fraud department and it's going to be 4-6 business days. And still didn't give me confirmation that I'd definitely be getting a refund. The agent the store agent called immediately expressed concern for the situation and expressed that it wasn't okay. He thought the whole situation was very odd. All the store agents were baffled too. Yet his supervisor hasn't issued the refund. Such righamoral. Not one text email or document sent to me that shows I was being charged each month except the actual credit card statement. How can they charge people monthly with no receipt? Paperless or not that's unacceptable. They should be apologizing and giving me a refund immediately. Yet it's still undecided so 4-6 business days we wait. Now I am calling my credit card company to contest the charges.