Forum Discussion
Charging for phone that was returned.
I had purchased a Samsung Galaxy Z flip 5 phone for my granddaughter. One day she opened it up and the inside screen was totally black I called team Tmobile and they said that they would exchange the...
I am involved in the same situation as of this morning.
Customer service reps calling me Miss Gina and getting email that my account was billed 1,019.00 because they have not received phone return. Actually same phone Samsung Flip 4 that screen went black.
Was assured by a customer service rep and supervisor that I will not have to pay this, but I'm leary. If it's not resolved by next week, I am calling and telling them I'm getting my attorney involved. This is fraudulent behavior!!
