Being charged for a phone I have returned. Help?

I had the same issue, I sent a phone back when i received my note 8 (pre order) noticed in 12/17 was still being charged called and opened up a ticket but never got a response, so I called back again in June/July area was told the ticket "fell through the cracks" and no status on it so they opened another one, was told I would be reached by someone with a status update.. 3 weeks go by no response. I call them, they said we dont have the phone but we will open another ticket.. another week goes by no response, call them and told they dont have the phone and tickets were closed same day.

They opened a fraud case against it at that point, still nothing. I had to go to Twitter to get someone to assist, 4 months later, my account is finally cleared to use my Jump On Demand as of this past Friday (11/16) @drnewcomb2​

I came here today thinking surely I'm not the only one that's having the issue of being charged for a phone I returned but I see this has been happening for years before me. I'm frustrated at this point TMobile leaves me choice but to go to my local chamber of commerce to file a consumer arbitration claim against them. 😞

Keep updates posted please   LovelyladyCapricorn

I believe I’m headed into the same situation.

My new phone was received by TMobile this morning and this afternoon I got a text and email reminding me to send back my trade in. I was well within the return time frame, in fact a support agent emailed me the return authorization and prepaid label. Good thing I have photos, docs and witnesses, Hate to have to get legal with them over something so straight forward.

BTW, I’m a Capricorn too.

I am just now finding this thread, because I have the same issue. I have a phone that was returned because it arrived to me defective on August 5, 2023. The warehouse received my return on August 17, 2023 according to the UPS tracking. However, supposedly, T-Mobile can't find it. I've been billed for this device twice now and I've been through the ringer over this issue for 2 months now!! I've spoken to many. many associates, even supervisors. I've been told this issue would be resolved by my September 2023 bill. It was not however. Who can help?

T-Mobile has a pretty bad reputation for taking a long time to process returned phones. My advice is to keep paper copies of everything. Don't rely on phone calls and become familiar with the Fair Credit Billing Act.

Hey there! We can take a closer look at what is going on with your return. Have you had a chance to speak with our folks over the phone yet?

I would have written a letter after 30 days.

@bcardinalsh where did you send the old phone to? I have not been able to get an answer from anyone... can you help me?

following, same issue!!!!