Forum Discussion
Being charged for a phone I have returned. Help?
I am being charged for a phone I have returned. I have a tracking number and a receipt that I had dropped it off and the package got there. But I am still being charged $800. WHY???
¡Hola, @emokid_08!
That's a lot of extra money to be added to your phone bill. Our account experts definitely need to take a closer look at why we're not showing the phone returned in our system. Por favor Community-2153 via 611 or work with T-Force over Facebook/Twitter.
I had the same issue, I sent a phone back when i received my note 8 (pre order) noticed in 12/17 was still being charged called and opened up a ticket but never got a response, so I called back again in June/July area was told the ticket "fell through the cracks" and no status on it so they opened another one, was told I would be reached by someone with a status update.. 3 weeks go by no response. I call them, they said we dont have the phone but we will open another ticket.. another week goes by no response, call them and told they dont have the phone and tickets were closed same day.
They opened a fraud case against it at that point, still nothing. I had to go to Twitter to get someone to assist, 4 months later, my account is finally cleared to use my Jump On Demand as of this past Friday (11/16) @drnewcomb2
