Forum Discussion
Being charged for a phone I have returned. Help?
I am being charged for a phone I have returned. I have a tracking number and a receipt that I had dropped it off and the package got there. But I am still being charged $800. WHY???
¡Hola, @emokid_08!
That's a lot of extra money to be added to your phone bill. Our account experts definitely need to take a closer look at why we're not showing the phone returned in our system. Por favor Community-2153 via 611 or work with T-Force over Facebook/Twitter.
Keep updates posted please LovelyladyCapricorn
I believe I’m headed into the same situation.
My new phone was received by TMobile this morning and this afternoon I got a text and email reminding me to send back my trade in. I was well within the return time frame, in fact a support agent emailed me the return authorization and prepaid label. Good thing I have photos, docs and witnesses, Hate to have to get legal with them over something so straight forward.
BTW, I’m a Capricorn too.
