Precio Fijo

Manofintegrity wrote:

good2geaux wrote:

In response to the complaint I filed with the BBB, I received a call from T-Mobile "Corporate" on a recorded line.  The man started the conversation by repeating T-Mobile's claim that the plan I enrolled under did not include a price lock guarantee.  I responded that was not what I was told when enrolled, because we chose T-Mobile's Magenta 55+ specifically due to the guarantee.  The call was short since he was going to repeatedly read the T-Mobile script denying they ever promised not to increase prices.

I got a similar call last week.  The caller was polite, but seemed oblivious to the fact that our Magenta 55+ plans were plans with a promise that the cost would NEVER go up!  They're trying to hang us up on the term "Price Lock".  I don't care what the terminology is, or when the term "Price Lock Guarantee" came into being.  The bottom line is that I was told at sign up for the plan, that the price would NEVER go up as long as I maintained the plan.  I'm no expert in language, but that seems pretty plain to even me.

TBH, The way that I see the ‘Price Lock Guarantee’ from a legit, almost legal standard:

1. The price would never go up … for the end user/account as long as you maintained the account.  Simple.  T-Mobile can change the rate for 'new users' for those accounts or if there are changes (i.e. adding a new line, user changing from Max to 55, etc).
2. We’ll pay your last month should be if you choose to leave because T-Mobile is not wanting to honor their plan change.  1 month isn’t much, many may have $1000 in device payments that are not considered ‘recurring service charges’
3. T-Mobile can give ‘service credits’ to properly keep its plans legit as part of their ‘guarantee’.

The so-called guarantee is mostly worthless to customers, as it primarily pays for you to leave with 1 month payment, ‘if’ you contact them within 60 days.