Forum Discussion
Precio Fijo
On the Magenta 55+ it says taxes and fees are included in the price $70 (with auto pay) and is locked in for life. I just got a text saying my price is going up $5/month per phone. What happened to my price lock GUARANTEE? You can charge more to new customers, but do not change the terms of our contract!! Eventually we will age out….
desertangel wrote:
rigatoni wrote:
Everyone should open up a complaint with the FCC. It will take 5 minutes or less.
Do you have the link to FCC complaint option?
- rigatoniRoaming Rookie
Manofintegrity wrote:
Fig wrote:
I think it may be time to get a lawyer. To charge per line and this is something grandfathered in. With all the price lock guarantee using the word guarantee means something. My service has been terrible and charging more?
I'm happy to help some with price of a lawyer. If enough of us hold them to their word we'll get a settlement big enough to pay a new plan for the rest of my life.
Count me in on this ONE! Our pricIng was supposed to be guaranteed for LIFE on the ONE Plan Unlimited 55. This is not right. I smell a class action lawsuit. CEO dumped a bunch of stock yesterday ahead of the news. This is what happens when a small company gets huge and "corporate". Don't make promises that you can't keep, T-Mobile. Corporate greed runs amok here too!
- CoolancestorNetwork Novice
My bill has increased $8.00 this month. The 'Notice' said $5.00. Time to go back to Verizon?
- AllessioRoaming Rookie
Are they offering a less expensive plan for seniors?
- AllessioRoaming Rookie
So where are we going to look for a less expensive plan (with a company with some honesty?)
- AndinoNewbie Caller
They are changing my plan also. I been with them for over a decade and they told me that because of inflation they raising my bill. What happens to price lock Guarantee. This happen a year ago when T-Mobile try to change my plan and I had to call to opt out of the change now they found away to still raise the price. This has to be illegal for them to do any changes to account without permission of the account holder. There are laws against this. Or am I wrong. The manager told me if I don't like it then I can go somewhere else. I'm a disable vet in a fix income. This is so wrong in so many level.
- DeerlingRoaming Rookie
I too am on the 55+ plan and was told by T Mobile service representatives / had in writing on original documents when I first enrolled that i had a price lock guarantee!!! WHAT happen to that? Thats false advertising. I will switch to another company because that's just lying to your costumers and i want no part of a company like that.
- WhatSayYouNetwork Novice
I just received a text message stating that under my current service plan, my connected devices will increase by $2 per line per month. I have two phones and two smartwatches. Is my bill going up $4 or $8 ? (Do smartwatches count as lines?)
- PassatNCNewbie Caller
T-Mobile you can do better, don't market price lock guarantees if you can't honor your word because this is bad business. I have been a customer of yours for decades and referred you to friends and family for years (without your compensations) as well as many others which has helped you grow immensely. The last time you attempted to migrate I spent unnecessary time getting my plan grandfathered in which apparently was a waste of time with this new announcement and today's text of yours. It's not much however today is the 22nd and 15 days notice of a price increase is sneaky and underhanded which definitely puts your integrity as a company at risk because now we can't believe a word you advertise or say.
- Dave447Newbie Caller
So, when I signed up for T-mobile (and again when I signed up for internet), I was told that there would NEVER BE A PRICE INCREASE. Today, I am informed that that PROMISE is being BROKEN. Boooooo!!!
- AnikRRoaming Rookie
I have 2 T-Mobile plans. One with 8 lines (plus car tracker with T-Mobile Sync up Drive), and another with 3 lines.
This means that I would be giving T-Mobile more than $500 extra per year.
Looks like an FCC complaint is appropriate, I have done complaints against Verizon Wireless, Verizon FiOS, and At&t with success for numerous things like hidden fees tacked on, not being reimbursed for days I had no services, customer service reps tacking on extra things on my account so they get a better commission at my expense, etc.
https://consumercomplaints.fcc.gov/hc/en-us
I wouldn't be surprised if there is a class action but if it happens the settlement amount will basically be a small dent in comparison to the extra money we'd pay to T-Mobile in the long run.
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