Precio Fijo

Sent this to the FCC Complaint site.  We need to swamp them with complaints.  ---- Signed up with T-Mobile in 2018.  This was their 55+ plan which was $30/line, locked in for life.  They absolutely stated "FOR LIFE".  Now they are going to institute a price increase.  We can no longer access our account information. I have attempted to get into my "Account Details" and keep getting "We Got Our Wires Crossed' error message.  It looks like T-Mobile has locked us out of our accounts.  Please help us.  There have to be hundreds of thousands, maybe millions, of senior citizens that will be getting hit with increased fees per line.  They are committing fraud by not honoring the price lock.

desertangel wrote:

gjc_tmhi wrote:

Per their T&Cs, prices locks are to stay in place so you as you remain a customer in good standing...

 

If you are on a price-lock guaranteed Rate Plan, we will not increase your monthly recurring Service charge (“Recurring Charge”) for the period that applies to your Rate Plan, or if no specific period applies, for as long as you continuously remain a customer in good standing on a qualifying Rate Plan. If you switch plans, the price-lock guarantee for your new Rate Plan will apply (if there is one). La garantía de precio fijo está limitada a tus Cargos Recurrentes y no incluye, por ejemplo, funciones adicionales, impuestos, recargos, o cargos, por funciones o Dispositivo adicionales.

What is "T&Cs"-terms and conditions? Do you have a link for the above so the rest of us can use it? Otherwise, it's just something some guy said. 😉

For the T-Mobile ONE Plans, this is the page they promised to not raise rates (yes, it’s been backed up in case T-Mobile removes it): https://www.t-mobile.com/news/press/un-carrier-next and this is the back up link for when this page is eventually removed: https://web.archive.org/web/20240522124949/https://www.t-mobile.com/news/press/un-carrier-next

gjc_tmhi wrote:

Per their T&Cs, prices locks are to stay in place so you as you remain a customer in good standing...

 

If you are on a price-lock guaranteed Rate Plan, we will not increase your monthly recurring Service charge (“Recurring Charge”) for the period that applies to your Rate Plan, or if no specific period applies, for as long as you continuously remain a customer in good standing on a qualifying Rate Plan. If you switch plans, the price-lock guarantee for your new Rate Plan will apply (if there is one). La garantía de precio fijo está limitada a tus Cargos Recurrentes y no incluye, por ejemplo, funciones adicionales, impuestos, recargos, o cargos, por funciones o Dispositivo adicionales.

What is "T&Cs"-terms and conditions? Do you have a link for the above so the rest of us can use it? Otherwise, it's just something some guy said. 😉

I've been with them since 2010 on the magenta plan and like everyone else I've seen have been told of the increase. I would love to be part of a class action lawsuit because of this. I'm sick of big business putting profit above loyal customers. If T-mobile would stop having thier customers service representatives lie just to get a sale people would not be able to complain. In my opinion every customer service representative was told to lie just to make the sale because I'm pretty sure everyone of us on here did not talk to the same person when we signed up so like I was just told by a supervisor a bad apple in reference to the person that signed me up. If anyone knows how to get a lawsuit started please message me on here so I can help get it going.

Are they saying our Magenta 55+ is no longer a qualifying rate plan ?????  

If you are on a price-lock guaranteed Rate Plan, we will not increase your monthly recurring Service charge (“Recurring Charge”) for the period that applies to your Rate Plan, or if no specific period applies, for as long as you continuously remain a customer in good standing on a qualifying Rate Plan. If you switch plans, the price-lock guarantee for your new Rate Plan will apply (if there is one). La garantía de precio fijo está limitada a tus Cargos Recurrentes y no incluye, por ejemplo, funciones adicionales, impuestos, recargos, o cargos, por funciones o Dispositivo adicionales.

desertangel wrote:

Manofintegrity wrote:

I have just completed the submittal of my complaint to the FCC.  Let's inundate them with DETAILED complaints.  This is obvious breach of contract by T-Mobile, and we need to stand against it.

I sent them documentation from the original website info on the plan where it says the price only changes if the customer changes or opts out of their plan, plus the chat support transcript to me when I signed on, saying the same thing.

 

They have already changed the website to show that my plan cost has gone up.  I copied the following statement from their site this morning.  (They may have taken it down by now!)

"Starting January 18, 2024, customers activating or switching to an eligible rate plan get our Price Lock guarantee that only you can change what you pay-and we mean it! Para demostrarte que hablamos en serio, si hacemos un cambio de precio y decides irte, simplemente avísanos dentro de los 60 días y cubriremos el costo de tus cargos de servicio recurrentes de tu mes final.

Los clientes que calificaron para el precio fijo antes del 18 de enero no verán los cambios siempre que mantengan su plan elegible. For more information, please contact us by dialing 611 from your T-Mobile phone or calling 1-800-937-8997.”

You can see the "weasel language" for those who signed up on or after 1/18/24.  However, for those of us who entered into the agreement prior to that date, they have reiterated their contract with us.  "...won't see ANY changes as long as they maintain their qualifying plan…."

Time to shop around.  I too bragged that I had $60/month for two lines locked in for life.  I'll go with someone else just to prove a point. Shoot myself in the foot, who cares.  Their coverage is lousy anyways.

It appears they are trying to break the contracts again.  I guess with the Sprint purchase they are now 'larger' and want to be like Verizon and AT&T.  We will have to see how well the original contracts hold up.  From 2017:

At “Un-carrier Next,” T-Mobile charts what’s next in wireless—announces an end to bogus monthly fees and added taxes, abolishes price hikes & pays customers back for unused data

Las Vegas, Nevada - January 5, 2017 -T-Mobile (NASDAQ: TMUS) today kicked off the next phase in its Un-carrier Movement-and unveiled a barrage of new moves aimed at eliminating some of the worst customer pain points in wireless today. Speaking at the "Un-carrier Next"

https://www.t-mobile.com/news/press/un-carrier-next 1/10

5/22/24, 1:36 PM The Un-carrier Goes ‘All In.’ T-Mobile ONE Now Includes Taxes & Fees. - T-Mobile Newsroom

press event during CES in Las Vegas, T-Mobile president and CEO John Legere and COO Mike Sievert announced the Un-carrier is putting an end to all those crazy monthly fees and added taxes, giving you—and only you—the power to change the price you pay, and even putting money back in your pocket for data you don’t use.

Per their T&Cs, prices locks are to stay in place so you as you remain a customer in good standing...

If you are on a price-lock guaranteed Rate Plan, we will not increase your monthly recurring Service charge (“Recurring Charge”) for the period that applies to your Rate Plan, or if no specific period applies, for as long as you continuously remain a customer in good standing on a qualifying Rate Plan. If you switch plans, the price-lock guarantee for your new Rate Plan will apply (if there is one). La garantía de precio fijo está limitada a tus Cargos Recurrentes y no incluye, por ejemplo, funciones adicionales, impuestos, recargos, o cargos, por funciones o Dispositivo adicionales.

Please post documentation so that I can submit with FCC complaint and CPUC complaint