Precio Fijo

I highly recommend filing a complaint against T-Mobile with the Federal Communications Commission.  The online process only takes five (5) minutes.  If enough T-Mobile customers complain loudly and forcefully, perhaps the FCC will do something.  We have nothing to lose by taking a shot.  Here is the link:  https://consumercomplaints.fcc.gov/hc/en-us

rabarry wrote:

On the Magenta 55+ it says taxes and fees are included in the price $70 (with auto pay) and is locked in for life. I just got a text saying my price is going up $5/month per phone.  What happened to my price lock GUARANTEE?  You can charge more to new customers, but do not change the terms of our contract!!  Eventually we will age out….

I love how T-Mobile marks this thread as "Solved"😡  It is anything BUT solved!  Let's all keep going on fighting this breach of contract.  Do everything you can think of to fight it, and keep this community informed of what you do.  For example, I just submitted a complaint to the SC Department of Consumer Affairs.  (I live in SC).  I'm guessing each state has a similar organization.  Also, it would be a good idea to complain to your representatives in government (Congressmen, Senators, etc.)  With enough information submitted, it should be clear that T-Mobile is guilty of a breach of contract.

Like the other T-Mobile customers in this thread, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life.  This incentive was a primary reason that I switched from AT&T to T-Mobile.  Now, T-Mobile is trying to raise my monthly rate by $10.00.  When I spoke to their customer service people this morning they told me that there was nothing that they could do to fix the problem.  I also noted that they changed all of the marketing information on their web site to delete all references to the price-lock guarantee which I was offered when I set up the account.  We need to find a way to complain loudly to T-Mobile about this breach of contract and breach of trust.  If we do nothing, they will raise our rates again in the future.  Let's fight back.  Thanks for listening.

They tried to get me to change my plan by saying it would save me about $10 a month. I said no that's not worth it. I filed a complaint with the fcc  so hopefully they will make them honor the contract we all signed up for.

Also file complaint with your state attorney generals office

This is bull!  How despicable to raise the price of the 55+ plan. It appears to be a poorly veiled plan to push people to newer plans which cost more. I feel I paid inflated prices for new phones through T-Mobile, but justified it given the plan price. Squeezing those of us who are over 55 who are loyal, honest, and believe in right and wrong is a truly ugly move by T-Mobile. I hope they thought out the optics of this when someone calls them on it on the internet or television.  

I'm glad to see I'm not the only person angry about this.

Back in 2017 we got a $30/month plan for people over 55, two phones, so $60/month (with autopay). The price was locked in for life, or so T-Mobile claimed. In 2019, my husband took a job outside of the continental US, and he had to get a new phone and plan there. I insisted we continue paying the $60/month to T-Mobile, because I didn't want to lose our "price lock." For the 2 1/2 years that we lived there, we kept our T-Mobile account active, paying them $720 a year, thinking it would pay off in the long run.

I'm not going to accept this without a fight.

Can anyone give me some guidance on what I need to say when I contact the FCC and other agencies? I'm not sure I still have our original contract, to prove the price lock.

I have been with T-Mobile for 6-years.  They were A+ until today.  Signed up with T-Mobile in 2018.  This was their 55+ plan which was $30/line, locked in for life.  They absolutely stated "FOR LIFE" and I thought that was awesome.  Now they have fallen to a D grade in my mind because I cannot trust them or what they tell me.  It's been a long time since I lost trust in a company this quickly.  Their customer service agents don't even seem to know what the term "Grandfathered-in" even means.  I've repeatedly been told it means:  "An old plan that is no longer offered."  Who educated and trained someone to say something like that?  I was told that it had to do with Inflation.  Dishonoring your contract has to do with Inflation?  I do hope they reverse this terrible decision based on customer feedback.  All they told me was that I could write to a P.O. Box in New Mexico to complain.