Precio Fijo

I totally agree. I have filed my complaint with the FCC. Google what grandfather plan means. They can only raise rates on new customers not ones who were grandfather in

 This is fraud!

Manofintegrity wrote:

rabarry wrote:

On the Magenta 55+ it says taxes and fees are included in the price $70 (with auto pay) and is locked in for life. I just got a text saying my price is going up $5/month per phone.  What happened to my price lock GUARANTEE?  You can charge more to new customers, but do not change the terms of our contract!!  Eventually we will age out….

I love how T-Mobile marks this thread as "Solved"😡  It is anything BUT solved!  Let's all keep going on fighting this breach of contract.  Do everything you can think of to fight it, and keep this community informed of what you do.  For example, I just submitted a complaint to the SC Department of Consumer Affairs.  (I live in SC).  I'm guessing each state has a similar organization.  Also, it would be a good idea to complain to your representatives in government (Congressmen, Senators, etc.)  With enough information submitted, it should be clear that T-Mobile is guilty of a breach of contract.

I totally agree. I have filed my complaint with the FCC. Google what grandfather plan means. They can only raise rates on new customers not ones who were grandfather in

 This is fraud!

WFREYVOGEL wrote:

I highly recommend filing a complaint against T-Mobile with the Federal Communications Commission.  The online process only takes five (5) minutes.  If enough T-Mobile customers complain loudly and forcefully, perhaps the FCC will do something.  We have nothing to lose by taking a shot.  Here is the link:  https://consumercomplaints.fcc.gov/hc/en-us

I totally agree. I have filed my complaint with the FCC. Google what grandfather plan means. They can only raise rates on new customers not ones who were grandfather in

 This is fraud 

magenta9171786 wrote:

Relevant paragraph from T-Mobile's January 2017 announcement. The entire announcement is still on their web site. https://www.t-mobile.com/news/press/un-carrier-next

New Rule: Only YOU Should Have the Power to Change What You Pay –Introducing Un-contract for T-Mobile ONE
Today, T-Mobile introduced the Un-contract for T-Mobile ONE - and notched anotherindustry first with the first-ever price guarantee on an unlimited 4G LTE plan. Withthe Un-contract, T-Mobile signs, and customers hold all the power. Now, T-MobileONE customers keep their price until THEY decide to change it. T-Mobile will neverchange the price you pay for your T-Mobile ONE plan. When you sign up for T-Mobile ONE, only YOU have the power to change the price you pay.

They're trying to tell me it isn't clear (it is) and that their only obligation with "price lock" is to pay my final bill if i choose to leave because of a price increase. But, their price lock came later, and doesn't supercede their earlier promise not to increase the price to those who signed up for their "One" plan at the time.

This was the concern when they merged with Sprint, removing the 4th carrier from the board, that consumers would end up paying higher prices. I've spend several hours talking with T-Mobile customer care, but they do little more than read from "the script" despite my pointing out the uncarrier "un-contract" which is on their own web site, and they're choosing to ignore it. I've gone ahead and filed complaints with the FCC, the Anti-trust DIvision of the DOJ, my state's Attorney General, and my state's PUC. I imagine that a team of lawyers is chomping at the bit, readying a class action lawsuit, seeking injunctive relief, as well as some hefty damages for material breach of contract.

I totally agree. I have filed my complaint with the FCC. Google what grandfather plan means. They can only raise rates on new customers not ones who were grandfather in.  This is fraud!

LoveMy4Boys wrote:

magenta9171786 wrote:

My local PUC suggested filing a Fraud complaint with the FTC as well, which I’ve just done.

I just filed a fraud complaint with the FTC as well.  All of those affected should do so. 

I totally agree. I have filed my complaint with the FCC. Google what grandfather plan means. They can only raise rates on new customers not ones wjo wete grandfather in

I totally agree. I have filed my complaint with the FCC. Google what grandfather plan means. They can only raise rates on new customers not ones who were grandfather in

 This is fraud 

majorhavoc wrote:

I have also submitted a BBB complaint as well as a complaint to the FTC (https://www.report fraud.ftc.gov) as well. I encourage others to do the same. We may not get T-Mobile to change the rate back, but we can sure waste a lot of their time dealing with as many complaints as possible. 

I totally agree. I have filed my complaint with the FCC. Google what grandfather plan means. They can only raise rates on new customers not ones who were grandfather in.  This is fraud

Manofintegrity wrote:

Fig wrote:

I think it may be time to get a lawyer. To charge per line and this is something grandfathered in. With all the price lock guarantee using the word guarantee means something. My service has been terrible and charging more?

I'm happy to help some with price of a lawyer. If enough of us hold them to their word we'll get a settlement big enough to pay a new plan for the rest of my life. 

I totally agree. I have filed my complaint with the FCC. Google what grandfather plan means. They can only raise rates on new customers not ones who were grandfather in.  This is fraud!

magenta9171786 wrote:

My local PUC suggested filing a Fraud complaint with the FTC as well, which I’ve just done.

I just filed a fraud complaint with the FTC as well.  All of those affected should do so. 

My local PUC suggested filing a Fraud complaint with the FTC as well, which I’ve just done.