Precio Fijo

Also. I have been with Tmobile over 12 yrs and I was on the lifetime guaranteed plan One 55+!!!!!
 

they tried to change this last year but changed back!!!

Buy beware, I think mint is now owned by Tmobile. I also just filed a complaint to the attorney general of Texas as they had agreed to freeze rates for 5 yrs after the closing of the merger for Texas residents. Merger closed 1 April 2020 so that would freeze rates to 1 April 2025

I have a question.   I was also promised no price increases so I have been checking other companies.   Has anyone had any experience with Mint Mobile $15/month, Visible $25/month, Consumer Cellular $20-$50/month or Tello $10-$25/month?   I have been with Sprint/T Mobile ever since I can remember but it may be time to switch.   (Especially for those of us who are retired on a fixed budget.)   Let me know if anyone has had any good or bad experiences with any other carriers.  Gracias

Spoke with T-Mobile about the PROMISE they would never raise our rates…first I wouldn’t give them access to my bank account because of all the breaches…THEY made the decision to change payment plans not me so I had to pay for that…I just got notified my plan THAT WOULD NEVER HAVE A PRICE INCREASE is going up…I called T-Mobile and they couldn’t care less..I just filed a complaint with the FCC and I am also going to see if I can bring them to small claims court…they are a bunch of liars! 

Very disappointing for Tmobile to no honor the guaranteed lifetime rate….i live in Texas and found the settlement that Abbott signed with Tmobile/Sprint for five yr freeze on rates from day of closing on 1 April 2020…..

I use to brag about Tmobile….. not anymore….. thy have forced me to now look elsewhere but now they are just everyone else!!!! 
disappointing!!!!!!!

How can they legally print this on their web page and then just ignore it ??

T Mobile has no morals, and apparently no shame:

T-Mobile ONE customers keep their price until THEY decide to change it. T-Mobile will never change the price you pay for your T-Mobile ONE plan. When you sign up for T-Mobile ONE, only YOU have the power to change the price you pay."

It's all BAD! I have been a T-Mobile customer for 15 years now, and have ALWAYS been told by ALL T-Mobile staff that my price will never increase due to a grandfather plan. I am unlike most who go to a different plan because of getting a new phone every year! It's the principal, not the $5.00 per line! Good luck to all who supposedly have a price lock plan, that will also be changed in the future. I filed an FCC complaint because that is the only way that T-Mobile's corporate office will have to respond. When filing a complaint, choose billing, and follow all prompts. I sent an e-mail to mike.sievert@t-mobile.com which is his actual e-mail with no response. Mike Sievert is the current CEO, and President of T-Mobile. Everyone should do both, file a complaint with the FCC, and send him an e-mail. He will get both, and will have to respond to the FCC, in which you will be notified through them. This is all corporate greed!

Same here . Got plan in 2017. Changed from Verizon as promise of $60 a month for 2 lines 55+ with lifetime guarantee and autopay was too good to be true. Stayed at $60 now for over 6 ½ years and I am still alive and they say my plan is not covered which is a lie and the price will be increased in June. Filed FCC complaint and disputed charge. Probably should also get newspaper and local state representative involved and AARP.

KathyW wrote:

AtownAlum2012 wrote:

Not sure if anyone has realized this but the price lock policy was changed back in January.  Unfortunately we weren't paying attention to their potential use of it until yesterday.  Also the policy specifically stated that anyone with pricelock prior to January 2024 shouldn’t be affected.  Clearly it looks like that's not the case.  Even a small change on your rate plan can allow the price lock to expire.  This feels very bait and switch like and they are using the "updated" policy as the enforcement.  I would recommend everyone to file a complaint with both the fcc and the DOJ antitrust as when the merger took place, there were concerns that this would happen.  Here is a link to the January article.

https://www.androidauthority.com/t-mobile-new-price-lock-policy-3404851/

Regarding what I bolded in your quote: I've been a customer with pricelock since 2017. I got a text message saying our fee will go up $5 per line ($10 total); I confirmed with a customer representative that our fee is going up. She said we will be billed the new higher amount starting in June.

But here's the part I'm curious about: when I log into my account, it still shows my old "locked in" fee for my upcoming June bill. Has anyone else checked their account? 

My account page with them now shows the upcoming (June) bill will be $10 more (two lines) than I’ve paid in the past.

majorhavoc wrote:

I have also submitted a BBB complaint as well as a complaint to the FTC (https://www.report fraud.ftc.gov) as well. I encourage others to do the same. We may not get T-Mobile to change the rate back, but we can sure waste a lot of their time dealing with as many complaints as possible. 

Wasting their time is a waste of my time.  I am acting to try to force them to act with integrity and honor the agreement they made with me and many others.