Forum Discussion
This is BS
This is BS that TMobile took away charging the account for third party apps. I constantly play Hogwarts on my cell phone and now I can't purchase items in the game and have it billed to tmobile to pa...
gramps28 wrote:Couldn't you buy a Google play gift card for any purchases? That's what I do for any subscriptions I have.
Of course I CAN, but that's still another bill. I appreciated being able to charge all of my little bills go on my bill bc I pay my phone bill first thing & then everything is paid. I don't use credit cards or I'd put the purchases on one.
It was very poor business practice & bad to just drop the option without communicating it to customers. Every customer service rep I talked with, has NO clue. They said well, you're not over $80 & we do allow for 3rd party purchases. Everything should be alright, it sounds like you need to contact Google. Um, no. Google already explained it & then I found it in the Google help section that only US Cellular supports it as of August 29, 2024 & it's dictated by the carrier. But lots of mine are grandfathered in minus a few now.
I would've made sure to have all of the subscriptions charged to my phone number account (direct bill), BEFORE AUGUST 29, 2024. I'm still frustrated about it & seriously thinking of taking my business elsewhere but I don't want to have to deal with all of that bc I have three lines. And normally, I like T-Mobile, but this was super shady & uncalled-for by a successful carrier. Nothing to cry over, but enough to piss off a LOT of us. There are several threads here & more elsewhere, too. Like Reddit, etc.
Regardless, if you have an account in good standing, you should be able to use the direct bill through the Google Play Store. I'm so annoyed. If another carrier comes along that works well in my area, I will be tempted to say bye-bye to T-Mobile.
Please get it together, T-Mobile. ASAP.
