Forum Discussion
Why are we being penailzed for paying with a credit card?
T-Mobile already took away the $5 discount that I had for auto-pay, and now will add a $10 penalty if I do not give them a debit card or bank account!!! This is daylight robbery and I am very disappointed in these tactics. I have been with T-mobile since 2006, now I will probably have to change providers. The $10 increase is more than any credit card company charges fees for processing a transaction. Really T-Mobile???
Providing debit card or bank account to T-Mobile looks dangerous to me :)
Considering multiple data breaches from t-mobile - latest few happened 2023
“T-Mobile hacked to steal data of 37 million accounts in API data breach”
- https://www.bleepingcomputer.com/news/security/t-mobile-hacked-to-steal-data-of-37-million-accounts-in-api-data-breach/
“T-Mobile discloses second data breach since the start of 2023“
- https://www.bleepingcomputer.com/news/security/t-mobile-discloses-second-data-breach-since-the-start-of-2023/
I think it is really dangerous to provide BANK account info to T-Mobile - because in few month hackers will get it for sure according to T-Mobile data breaches history. Credit card charges - you can dispute - bank, debit card charges - go to court …
EDIT:Just list of latest data breaches from T-Mobile.
- April 2023: T-Mobile Discloses Second Data Breach of 2023. ...
- January 2023: Hacker Uses API to Access Data on 37 Million Accounts. ...
- August 2021: Hackers Steal Data on Nearly 77 Million T-Mobile Customers. ...
- December 2020: Hackers Access Customer Information on 200,000 Accounts.
Fuente - https://firewalltimes.com/t-mobile-data-breaches/ goes back to 2009
What people do you think?I have no problem with paying the processing fee, I have to pay the processing fee on my utilities, even with a debit card. I completely understand that credit card companies have to make money for the processing, and even the denial of payments, not to mention the fact that they have had to employ more tech teams due to hacking. The flip side could be that T-Mobile could break their promise of not raising their prices and add those charges into the monthly bill.
I will NOT provide my debit card nor bank account info due to the obvious reasons.
You have been hacked before and it will happen again (either internal or external).
How much can the CC fee be??? I can't believe it's anywhere near $5/line..
Why not reduce the autopay discount by a small amount if you’re really that greedy.
I will certainly be looking at other options.
I'm in the same boat since my cc pays for insurance so I'm not switching my form of payment.
I haven't had to use the insurance but it's nice to know I have it if needed.
Gramps28, hacking isn’t the issue for me; it is a). loss of insurance and b). loss of trust.
T-Mobile, are you really this tone deaf to your community. There is absolutely no way i will give you banking info. for the price my phone bill will go up. I might as well take my family over to verizon. At least i go in knowing i'm getting screwed. This is seriously a bad move.
Which one are going to go to?
They've all been hacked multiple times.
https://firewalltimes.com/t-mobile-data-breaches/
I am locked in to TMO for 2 more years and so will look at the options then. The equipment lockins means that people moving away from TMO due to this breach of trust will do so only progressively over the next 3 years and so TMO will claim they didn't notice any loss of customers. All their efforts to build loyalty with supposed "benefits" just went down the toilet.
JQK wrote:
T-Mobile AutoPay discount
Providing T_Mobile direct access to either one's debit card or bank account creates greater risk for the customer. In the case with T-Mobile, it has previously been proven your system is hackable. You leave no other choice than to find another carrier. I will switch the carrier but would not allow you to get access to my Debit card or bank account.
They all have been hacked multiple times.
SoCalTim wrote:
Tmobile is putting my price up by $15 unless I change autopay. I receive phone insurance and points for paying through the credit card so this represents a significant price increase. I am very unimpressed at this serious breach of my trust.
I hope customers take the time to check on competitors. I know I will. The only reason they are saying no surprise billings is because I got an email. Doesn't meet the spirit of the agreement you make with them.
