T-Mobile already took away the $5 discount that I had for auto-pay, and now will add a $10 penalty if I do not give them a debit card or bank account!!! This is daylight robbery and I am very disappointed in these tactics. I have been with T-mobile since 2006, now I will probably have to change providers. The $10 increase is more than any credit card company charges fees for processing a transaction. Really T-Mobile???

Don't ever give companies like this your bank account or debit card number. They have too many data breaches and are not capable of securing their networks properly. Paying by CC is ok since you can stop the card and limit the damage. To stay with T-Mobile, just cancel your autopay since you won't be getting a discount anyway. Then have them send you a paper bill and you will have the option of paying by check (most expensive for T-Mobile), paying by your bank's bill pay (next most expensive for T-Mobile), or by logging into your T-mobile account and paying by CC (still expensive for T-Mobile). In this way, T-Mobile won't be realizing cost reductions on the backs of their customers.

Tmobile gets hit for a surcharge everytime they run a credit card. Usually 6% so it may not be worth it.

Why do we have to pay with our bank account instead of a credit card for auto pay for the 55 plus plan? Too many chances of data breaches.

syaoran wrote: Removing auto pay from credit cards helps avoid this from costing the company too much money. Did T-Mobile actually remove the option of credit cards on autopay, or just remove the $5 discount?

tomwil wrote: syaoran wrote: Removing auto pay from credit cards helps avoid this from costing the company too much money. Did T-Mobile actually remove the option of credit cards on autopay, or just remove the $5 discount? Just the discount.

Why are we being penailzed for paying with a credit card?

gramps28
Router Royalty
Hace 2 años
Which one are going to go to?
They've all been hacked multiple times.
https://firewalltimes.com/t-mobile-data-breaches/
https://firewalltimes.com/att-data-breaches/
https://firewalltimes.com/verizon-data-breache
lesv25
Newbie Caller
Hace 2 años
T-Mobile, are you really this tone deaf to your community. There is absolutely no way i will give you banking info. for the price my phone bill will go up. I might as well take my family over to verizon. At least i go in knowing i'm getting screwed. This is seriously a bad move.
SoCalTim
Transmission Trainee
Hace 2 años
Gramps28, hacking isn’t the issue for me; it is a). loss of insurance and b). loss of trust.
gramps28
Router Royalty
Hace 2 años
I'm in the same boat since my cc pays for insurance so I'm not switching my form of payment.
I haven't had to use the insurance but it's nice to know I have it if needed.
tommy99
Network Novice
Hace 2 años
I will NOT provide my debit card nor bank account info due to the obvious reasons.
You have been hacked before and it will happen again (either internal or external).
How much can the CC fee be??? I can't believe it's anywhere near $5/line..
Why not reduce the autopay discount by a small amount if you’re really that greedy.
I will certainly be looking at other options.
Mommatiger
Newbie Caller
Hace 2 años
I have no problem with paying the processing fee, I have to pay the processing fee on my utilities, even with a debit card. I completely understand that credit card companies have to make money for the processing, and even the denial of payments, not to mention the fact that they have had to employ more tech teams due to hacking. The flip side could be that T-Mobile could break their promise of not raising their prices and add those charges into the monthly bill.
vasyaa
Newbie Caller
Hace 2 años
Providing debit card or bank account to T-Mobile looks dangerous to me :)
Considering multiple data breaches from t-mobile - latest few happened 2023
“T-Mobile hacked to steal data of 37 million accounts in API data breach”
- https://www.bleepingcomputer.com/news/security/t-mobile-hacked-to-steal-data-of-37-million-accounts-in-api-data-breach/
“T-Mobile discloses second data breach since the start of 2023“
- https://www.bleepingcomputer.com/news/security/t-mobile-discloses-second-data-breach-since-the-start-of-2023/
I think it is really dangerous to provide BANK account info to T-Mobile - because in few month hackers will get it for sure according to T-Mobile data breaches history. Credit card charges - you can dispute - bank, debit card charges - go to court …

EDIT:
Just list of latest data breaches from T-Mobile.
April 2023: T-Mobile Discloses Second Data Breach of 2023. ...

January 2023: Hacker Uses API to Access Data on 37 Million Accounts. ...

August 2021: Hackers Steal Data on Nearly 77 Million T-Mobile Customers. ...

December 2020: Hackers Access Customer Information on 200,000 Accounts.
Fuente - https://firewalltimes.com/t-mobile-data-breaches/ goes back to 2009

What people do you think?
nisa5759
Network Novice
Hace 2 años
I just spoke with Burton a customer service rep with Tmobile. I asked if the option to pay with credit cards is still in effect and I was told you CAN pay with credit cards but you just wont receive the $5 discount for AUTOPAY

He told me that he would note my account and I would still be able to have payments made by credit card. I personally don't mind the additional $5 since I'm on the Magenta plan. It's more important that they don't have access to banking account.

There will always be hackers out there and all carriers fall victim to them, but I’d rather they have my credit card than my banking account.
sundararaman66
Newbie Caller
Hace 2 años
Our Ventura X credit card covers the device enrolled in the account provided if we make a monthly payment with visa credit card. Now we loose the coverage for our devices. This is very bad on the tmobile part.
fireguy_6364
Modem Master
Hace 2 años
they didnt remove using a CC card to pay...they removed getting the discount for using the CC for auto pay.