Forum Discussion
Did a TMobile employee steal a returned iPhone?
So, I tried a new iPhone for a week. Decided I'm too used to the Android to keep the Apple. Spoke to 611 about returning the iPhone. The return package was sent to me. I sent back the iPhone. UPS tracking confirms the iPhone was received. But here I am still calling 611 wondering why the iPhone is on my account and I'm paying for it.
It may take a billing cycle to clear the charges. Tmobile's on line billing isn't in real time.
gramps28 wrote:
It may take a billing cycle to clear the charges. Tmobile's on line billing isn't in real time.
T-Mobile received the iPhone back the middle of May. It's been two billing cycles already.
You can escalate this by using messenger on one of tmobile's social media platforms like Facebook or Twitter to see if they can help.
This is basically a user to user forum with some tmobile moderation that don't have account access.
