Forum Discussion
How to escalate a complaint
I received a text from T-mobile. They said I could buy 2 I phones get $700 off one, and receive a free line. I called T-mobile, they checked my account and said yes you definitely qualify. I the...
contact TMO through either Facebook or Twitter..this will start you with tier 2 support over the call in tier 1 support agents.
i am very upset with tmobile. I feel like the customer service representatives just want to demand you upgrade or purchase a new product. they really don't appreciate the customers. i was told that i will receive a upgrade as long as i upgraded my plan, turn in my current iPhone & pay a $50 down payment i will receive the 15 pro max but that was totally false when i went inside the tmobile store.. they're telling me i have to put down $500 which is not what I was told & when i spoke with customer service that day i advice them to change my plan back to the original since i was not upgrading but the next month came & i was still under the same plan & my bill increase to $300. I find that insane when im the only one on my plan & my phone is paid off.
