Forum Discussion
How to escalate a complaint
I received a text from T-mobile. They said I could buy 2 I phones get $700 off one, and receive a free line. I called T-mobile, they checked my account and said yes you definitely qualify. I the...
contact TMO through either Facebook or Twitter..this will start you with tier 2 support over the call in tier 1 support agents.
I called back in May to inquire about taking someone off my plan just an inquire why they changed my plan and I just got a bill for 316.00. So, of course I called and I was told I agreed to a new plan why would I do that when I'm trying to take someone off my plan to lower my rate. I had her to change it back but I can't even get a credit midterm because my billing cycle is not until the 20th, but if I bought a new phone you would adjust my billing. SOMEONE PLEASE MAKE IT MAKE SENSE 24 YEARS WITH TMOBILE THANKS FOR BEING SO LOYAL TO YOUR CUSTOMERS.😡
