I have an issue that I need help with. Issue with T-Mobile Billing and Service

I have an issue that I need help with. Issue with T-Mobile Billing and Service

Hola,
I have an issue that I need help with.
I use a prepaid T-Mobile phone and pay $28.42 each month (including tax). In September, I successfully paid my phone bill three times. The first payment was made with my bank card on September 1st. However, on September 3rd, my phone stopped working. I went to a T-Mobile store and they told me I had to pay the September bill again to reactivate my phone. So, I paid an additional $33.42 in cash, and my phone started working again.

On September 28th, I paid for October's phone bill using my bank card (I pay for the next month at the end of each month).

Since September, I have called T-Mobile customer service 7 times asking for a refund for the extra payment. They told me each time that I would be refunded, but by November, I still hadn't received anything. So, I contacted my bank and submitted receipts for the two payments I made. The bank refunded me the $28.42 from the September 3rd payment.

I thought the issue was resolved, but on November 21st, my phone stopped working again. I had already paid for the November bill.

Today, when I checked my T-Mobile account, I saw that my account balance of $7.40 was gone. I called customer service again, and they said the issue would be resolved in 24 hours. Today, customer service provided me with a ticket number for this issue: 87516215. I have the payment records in my T-Mobile account, and I am uploading screenshots and the receipt for the cash payment to show that I'm serious about resolving this.

I paid my bill for November, but since November 21st, I haven't been able to use my phone. I hope someone can see this issue and help resolve it quickly. If this issue is not resolved, I will take further legal action to get a result.

Thank you very much for your help.

Atentamente,

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