Forum Discussion
over charging - not what I was promises online and I have a copy of the "chat"
I am being charged much more than I was quoted . I have a hard copy of the "chat" and I was quoted a price that included all fees and taxes . Yet my bill is higher than that and they also said they w...
Is this your first bill? Usually the first bill is never the plan price.
I have learned, albeit slowly, that one can never take a T-Mobile customer care agent at their word. Please do not misunderstand me. Sometimes they do *exactly* what they say they will do. Other times, they don't. Then there are those fuzzy gray areas in-between that can be a whole of fun too.
I was told I was eligible for a targeted promo. A few days later I called customer care to get that promo, and I explicitly stated the promo code and what its benefit was. The customer care agent craftily gave me another far less beneficial promo without ever telling me I was not getting the promo I called for. Dumb me. I didn't realize what had happened. By the time I did a day later, it took me weeks to undo the transaction that, if it had gone through, would have cost me $1,400 minimum. ¡Caramba!
Morale of the story: any financially significant T-Mobile transaction - especially one done over the phone with customer care - requires extreme vigilance. Some agent can be reading out terms and conditions in a fast monotone voice and it is easy to not follow what is happening. A lot of people start head nodding when they really are not getting it all.
Legally, T-Mobile can rightfully say that the terms and conditions were read out to you and you agreed. Yes. All the read out terms and conditions and the customer's agreement are recorded. Slam dunk case in favor of T-Mobile.
But there is another way to look at this.
The reality is that a lot of people really need a text copy - digital or hardcopy - that they can carefully read, perhaps two or three times, before agreeing to anything. In the future, I would try to have terms and conditions sent to me by text or email *before* agreeing to anything over the phone if enough money is involved. I also would ask them to call me back in in a few hours so I can really read the terms and conditions. For example, if you are looking for a promo, be sure that the terms and conditions reflect what you thought you would be getting.
This is not what I did, but some of you may learn from my mistake.
