Forum Discussion
How to escalate a complaint
I received a text from T-mobile. They said I could buy 2 I phones get $700 off one, and receive a free line. I called T-mobile, they checked my account and said yes you definitely qualify. I the...
contact TMO through either Facebook or Twitter..this will start you with tier 2 support over the call in tier 1 support agents.
I'm going through the same thing right now. I was offered a new phone for "free" Netflix & Apple TV "on us " as they said. $5 discount for auto pay. $18 insider discount to offset the $18 insurance. Total was $95 before discounts & $72 after! I reviewed my first bill $172. After calling they upped my bill to $92 & offered no resolution. Think I'm going back to Verizon
