Forum Discussion
T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
In 2017, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life. This incentive was a primary reason that I switched from AT&T to T-Mobile. Now, T-Mobile ...
SpookWarrior wrote:Ask anyone on the meaning of 55+ and they will answer that 55+ just means SENIORS.
For T-Mobile to rescind on their promise of the 55+ “$30 per month rate plan would “never” go up is simply a BREACH OF CONTRACT and to do it to the 55+ group is simply AGEISM DISCRIMINATION.
We need to have a concerted effort to bring T-Mobile to its senses - these are some:
1. File a complaint with the FCC
... https://consumercomplaints.fcc.gov/hc/en-us
2. File a complaint with the BBB
... https://www.bbb.org/file-a-complaint
3. Contact your state attorney's general office.
4. Contact your congressperson and two senators.
5. Contact AARP.
6. Contact Costco, if you got your service through them.
7. Start a "Boycott T-Mobile" campaign in social media.
8.Contact your favorite law office to bring a class action lawsuit against them.
You may also try sending an email to Pres/CEO Mike Sievert
... Mike.Sievert@t-mobile.com
Remember... UNITED WE STAND, DIVIDED WE FALL !!!
And for good measure, file a fraud complaint with the FTC. I also have one on file with DOJ's anti-trust division.
This morning, I heard back from "Karen" from T-Mobile. They received my BBB complaint and wanted to review it with me. I got nowhere with her, of course. She told me there was nothing they could do about the price of my plan, told me the effective date, and that if I decide to leave within 60 days, they'd cover my final bill. She asked if I intended to leave, and I replied, Oh no… I fully expect there to be a class action suit againt T-Mobile for breach of contract over this, and I want to be here when that happens.
Clearly, we all see that T-Mobile is no longer the same company it was under John Legere, where they were much more customer friendly. Since his departure, we've seen the company discontinue the use of credit cards for auto pay, and requiring debit cards or other direct access to your bank account, which has fewer protections than credit cards. Now we see T-Mobile pissing off a very large portion of their customer base with this price increase. I've seen a lot of subscribers like myself talking about a class action lawsuit, but don't know if anyone has moved forward with this idea. I certainy hope there is a law firm out there willing to take this up.
