Forum Discussion
T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
In 2017, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life. This incentive was a primary reason that I switched from AT&T to T-Mobile. Now, T-Mobile ...
WFREYVOGEL wrote:IMPORTANT UPDATE!!!!! After my original post, I filed a complaint against T-Mobile with the Federal Communications Commission using the link provided by another customer in this thread. The FCC sent me a follow-up e-mail confirming that they had forwarded my complaint to T-Mobile. Earlier today, I noticed that T-Mobile had changed my monthly bill back to the original amount of $60.00 for two (2) lines. This is the same price that I have been paying since 2017. No notice or response from T-Mobile, but they are no longer trying to increase my monthly rate. It could be a coincidence, but it sounds like filing the FCC complaint may have worked. I urge all of you to give it a try. Only takes five (5) minutes online. Nothing to lose. Let us know whether it works for you too. ¡Buena suerte!
I filed a complaint with the FCC as well, but have yet to hear back. I could try using the link that you used, but it might not be a good idea to have duplicate complaints on file with them.
