T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans

I too  was told  when I signed up for 55 and  over  plan 10 years ago  that  price would never increase .

So  now found out  has  gone up 12 dollars from what I had paid for the  past 10 years . 

I  called and  talked with  a  young lady who at  first seemed  to  not  know why it had increased , put me on hold a few times.

Then I was  told  could switch to  another  new  plan and it would stay at  70 dollars . I mentioned I  had  several  promotions that am still on. She  told me I would not  loose them . So I went  to  store today and  asked  same thing . I was told I would loose those promotions . I  am  currently  shopping  around for another cell phone service, since T-mobile  is  not  keeping  their promise.

I went  though several T-mobile data  breeches  and  those  breeches ruined my email account . Also even though gave  a  free  promo of  monitoring you  credit . The  scammers  are  not  going to  do  anything  until the  free service  is  stopped, which  the  free service  did end before the  scammers  did .

So  here I am  paying  more being  a loyal T-mobile  customer through  3  or 4 data  breeches , and  they  broke their promise . They  expect me to  stay  loyal still  ??

Something   is  really  wrong with this way of  doing business 

I am testing out Visible wireless now. It is $25 a month for unlimited everything.

I too switched from ATT after many years after being taken on an upgrade.  Went with T-Mobile in 2021 when they'd merged with Sprint and were offering good rates with the promise of no rate change ever…..I was taught as a child the value of a promise, so I foolishly took T-Mobile at their "word".  Like many of you Magenta plan users, I've had my two line rate raised by $10 per month.  Upon re-reading the "promise", I see T-Mobile will forego or refund your last bill payment if you choose to leave due to an increase (they want 60 days notice).  What double speak-we promise not to, but if we do…..jerks!  

I will leave T-Mobile just as I left ATT when they got greedy.  Spectrum has good promo plans for mobile and after 12 months their plans are still comparable or even lower.  BTW Spectrum uses Verizon's towers, so the coverage is good.  Oh and I will sign the complaint with the FCC.  And if a class action is initiated I'll join that too, although I realize neither action will bring restitution in my lifetime.  Ain't the Unethical Corporate World somethin'?  

reedb wrote:

I am starting to look into the resellers like Tello, Boost, and Mint. Does anyone have any recommendations? It appears that I can get much cheaper rates based on my usage level. Perhaps T-Mobile has done some of us a favor with this price increase, as it appears that there are potentially much better options out there. 

Tello and US Mobile are the two that I am currently looking into.

I am starting to look into the resellers like Tello, Boost, and Mint. Does anyone have any recommendations? It appears that I can get much cheaper rates based on my usage level. Perhaps T-Mobile has done some of us a favor with this price increase, as it appears that there are potentially much better options out there. 

I was on an older AND CHEAPER plan, and I only agree to switch to a more expensive One Plan because I was promised that it was price locked for life.  I have filed an FCC complaint.

So, it is is happening to more than just people on the 55+ plans.

Thanks so much KentuckyGirl. I'm in California, and have already filed a complaint with the California Attorney General. Sadly, unlike the FCC, they haven't responded to my complaint at all.

Yesterday I had my second phone call (they called me) from T-Mobile trying to address my complaint.

I feel sorry for their customer service reps who have to deal with this stuff because I’m sure they are just nice folk trying to do the best they can with the talking points that their bosses have given them.

This rep tried to tell me that I needed to understand that prices are going up everywhere, for example, Netflix recently raised their subscription fees. I told her that I did understand that, and that the difference is that Netflix never offered me a “Price Lock Guarantee.”

I also told her that the reason that I signed up for their "Uncarrier Price Lock Guarantee" was because I knew that inflation and rising prices are an inevitable reality, and my signing up for for the "Uncarrier Price Lock Guarantee" was supposed to offer protection against that. T-Mobile's specific wording in their press release was

“New Rule:  Only YOU Should Have the Power to Change What You Pay – Introducing Un-contract for T-Mobile ONE”  (see below for full press release from 2017)

https://www.t-mobile.com/news/press/un-carrier-next

This rep also tried to tell me that the fine print in the offer that I had accepted in 2017, only promised that if T-Mobile did raise their rates, they would pay my last month of service. I told her that the offer I accepted didn't say that, and that this idea of paying your last month of service is a new one that T-Mobile introduced in January of this year, and because they were using this fine print along with an "Unlock Promise" the Better Business Bureau has now asked them to stop advertising is as a Pricelock Guarantee

https://9to5mac.com/2024/06/18/t-mobile-price-lock-false/

Because the offer they are currently advertising is NOT a Price Lock Guarantee

Are you in Kentucky?  Use this to complain to the KY Attorney General…

https://secure.kentucky.gov/formservices/AttorneyGeneral/ConsumerMediationForm

1. Filed complaint with FCC.
2. Got a form letter response from T-Mobile to the FCC complaint.
3. Letter was full of smoke screens  that did not address their price lock for 55+ plan from 2017.
4. They did address other “agreements” but not my 2017 price lock issue.
5. Got a email  from FCC  today asking if I wanted to continue complaint and why.  
6. Responded that I did. Gave the above reasons.

If you have filed a complaint with the FCC, then it's very important that each time that the FCC reaches out to you via email, you respond to them and let them know that your complaint has not been resolved. Otherwise, if they don't hear from you, at the end of thirty days they will consider the case closed.