T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans

RenegadePastor wrote:

I’m not optimistic that it will accomplish much, but I’ve already emailed the office of my U.S. Congressman, and this week will do the same with my two U.S. Senators, which is something we’ve been told to do if we’re not getting anywhere with government agencies.

I’ll post any and all responses that I receive back from them.

Let me know if anything happens! I'm not letting this go!

I’m not optimistic that it will accomplish much, but I’ve already emailed the office of my U.S. Congressman, and this week will do the same with my two U.S. Senators, which is something we’ve been told to do if we’re not getting anywhere with government agencies.

I’ll post any and all responses that I receive back from them.

den62 wrote:

The FCC did nothing. They just listened to my my complaint, asked T-Mobile to respond, and then dropped it. I did complain to my states attorney generals office for consumer protection and they are going more in depth about the complaint. I sent them everything I had. T-Mobile actually called me. Gave me the usual jargon about how I can leave if I don't like the price increase, etc. I also told the attorney generals office that they called and broke their promise and now they just are basically saying too bad, you can leave. The attorney generals office is still looking into this!

I reported to the FCC and FL AG and after a number of back and forth communications where T-Mobile spewed a lot of Blue Smoke and Mirrors; the bottom line was ZERO, ZILCH, NADA.  I am DEEPLY DISAPPOINTED of both the FCC and FL AG - no wonder the citizens have NO TRUST in government agencies !!!

The FCC did nothing. They just listened to my my complaint, asked T-Mobile to respond, and then dropped it. I did complain to my states attorney generals office for consumer protection and they are going more in depth about the complaint. I sent them everything I had. T-Mobile actually called me. Gave me the usual jargon about how I can leave if I don't like the price increase, etc. I also told the attorney generals office that they called and broke their promise and now they just are basically saying too bad, you can leave. The attorney generals office is still looking into this!

In my opinion:

T-Mobile is stealing money from the best, most loyal, older customers. I am not sure if it is criminal, fraud, deception, bait and switch, etc. I will file a complaint with the FCC.

The ERT's talking point of "I also got affected by the overcharges" is immaterial. Since Paul, a top Boss on the ERT can't do anything about the ripoff and has no authority, why even have an ERT??? 

This was a calculated business decision to breach the Price Lock Guarantee and cheat the T-Mobile Customers. We were not on the "Un-Contract," we were on the Magenta 55 $70 Total Forever Contract!

The idea that the only way to get recompense for the many disgruntled customers is to leave T-Mobile is a joke. The concept that this payoff for T-Mobile to break the contract and raise prices is absurd because every bit of marketing was that there was to be no price increases. ERT's Paul said he would send me the "fine print" yesterday. I eventually found it in SPAM! Did ALL T-Mobile Customers get this "fine print"?

The correct action for Mr. Sievert, the Board, and T-Mobile would be to apologize, revert back and honor our price locks. Heck, they may even be able to gain market share with the publicity. 

For anyone that got the price increase on the magenta 55 plus plan, file a report with the FCC and your state attorney generals office!! I only got a response ( a actual phone call) from T-Mobile when I complained to the attorney generals office. They said yes it was a guaranteed to never increase plan but they couldn't forsee the future and unfortunately must raise their rates. I told them they should have never offered a guaranteed price plan if they had no intention of keeping it! I also told that that if they couldn't figure out that prices would go up in the future then T-Mobile is just plain ignorant! I now have their senior specialist phone number. I will continue to pursue this until I get the plan and pricing back to what I agreed too!! Do not let them win!

This is clearly a breach of contract.

I have had multiple phone calls from T-Mobile’s Executive Response office.

In each case I have sent them a copy of the T-Mobile Press Release from 2017 which said:

Now, T-Mobile ONE customers keep their price until THEY decide to change it. 

T-Mobile will never change the price you pay for your T-MobileONE plan. 

When you sign up for T-Mobile ONE, only YOU have the power to change the price you pay.

I asked the representative from the Executive Response office to send me anything relating to my plan that said that T-Mobile could change my rate.

The best he was able to send me was a different press release cual I had never seen de 2015, which was two years before I signed up for my plan which did have language that did provide some wiggle room.

So again, when it comes to the offer that I signed up for - “The T-Mobile One” plan, this is clearly a breach of contract on the part of T-Mobile.

The plan was “GUARANTEED FOR LIFE”

 how can that guarantee be broken? Isn't that a breach of contract?

7207714409 wrote:

I filed a complaint with the FCC. Thank you to the person above who suggested that and provided the link. I just received a form letter from T-Mobile. See attached. It is quite remarkable how they are trying to deny ever having made the claim, and conflating a different offer called the "price lock" which they say was offered in April 2022 through January 2024.  I have a very clear memory, as many of you seem also to have, of the 55+ plan when it was first announced in 2017 with a "guaranteed price for life".

I just can't believe that nobody has any documented evidence of this promise that was made when we signed up. I I did some initial searching on the Internet way back machine (https://web.archive.org) but I was not yet able to find anything. 
 

I think overall T-Mobile is a pretty good company, but it does seem like they are in breach of contract here, and it seems like they should be called on it. It does seem like things may have changed since John Légère left. 
 

 

There is documented evidence, and it's still on the T-Mobile web site. Here's a link to their January 2017 announcement:    https://www.t-mobile.com/news/press/un-carrier-next

You can also hear it from John Legere in this video interview he did about that same time:  https://www.youtube.com/watch?v=LVQuD_fTpcE

I remember there was a lengthy video event that Leger did to kick off this program, but I haven't been able to find it, yet. T-Mobile is lying when they tell you that they've always had this "We'll pay your final bill if you choose to leave if we ever raise your price" plan in existance. The earliest instance I can find is January 2024. Those of us who signed up under the Uncarrier Un-contract  and later, their Price Lock, know that we had what was supposed to be a lifetime guarantee that T-Mobile would never change the price we pay, and now they're trying to reneg on that promise. They can't be allowed to get away with that, and since complaints to various regulatory agencies seem to be ineffective, a class action lawsuit has been filed.

You're right about things having changed since John Legere left. Legere was much more in tune with valuing T-Mobile's subscribers, and doing right by us. Sievert is the anti-Legere, having destroyed all the goodwill that was built up during Legere's tenure. Doing away with the ability to auto-pay with a credit card and requiring us to give them direct access to our bank with a debit card (or other means) was a bad decision, for subscribers, because they've shown they can't protect our data, and debit cards have less protection than credit cards. There have been other things they've done, but the one that has upset their large subscriber base was the price increase on grandfathered plans, and then engaged in a campaign telling us that we were misremembering, and that they always reserved the right to raise the price we pay. It's apalling that they think that little of us.

I filed a complaint with the FCC. Thank you to the person above who suggested that and provided the link. I just received a form letter from T-Mobile. See attached. It is quite remarkable how they are trying to deny ever having made the claim, and conflating a different offer called the "price lock" which they say was offered in April 2022 through January 2024.  I have a very clear memory, as many of you seem also to have, of the 55+ plan when it was first announced in 2017 with a "guaranteed price for life".

I just can't believe that nobody has any documented evidence of this promise that was made when we signed up. I I did some initial searching on the Internet way back machine (https://web.archive.org) but I was not yet able to find anything. 
 

I think overall T-Mobile is a pretty good company, but it does seem like they are in breach of contract here, and it seems like they should be called on it. It does seem like things may have changed since John Légère left.