T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans

I was told that the T-Mobile Executive Response Team has no authority to deal with this Price Lock Lie Scam. The Company is simply breaking their guarantee and imo, T-Mobile is stealing money from their Customers.

I have now spoken to different representatives from the T-Mobile Executive Response Team, multiple times.  In addition to reaching out to all of my local TV and Radio stations which has a consumer action reporter, and sending a demand letter to T-Mobile, I've also filed complaints with the FCC, the BBB, the US DOJ Anti-Trust Division, the State of California Attorney General, and with my own U.S. Congressman. 

I feel bad for the members of the T-Mobile Executive Response Team, because they are obligated by their company policy to reach out to each customer who files a complaint. Sadly for them it's reached the point where the way in which they reach out to me is via email. The last message they sent me says:

Hola XXX,

I hope this message finds you well. I wanted to inform you that we have received complaints to the Attorney General of California regarding the recent price increase. Regrettably, our stance on this matter remains unchanged. We will respond to these complaints in accordance with our established procedures and policies. I hope you have a productive rest of your week.

Respectfully,

 XXXXXXXX

Sr. Specialist, Team CEO

I know that there is a Class Action suit that has been opened on this matter in New Jersey. I expect to be contacted at some point as a member of the affected class, offering me the choice to 'opt in' to become part of that suit. My inclination would be to opt-out of that class.

My experience with class action suits is that the only folks who profit are the attorneys, as evidenced by the fact that the last class action suit I participated in was against Google. I was a member of the class that won, and I received a settlement check from Google by mail, in the amount of twelve cents.

I opened a case in Small Claims court this past Monday, and I have a hearing date at the beginning of December. Unless T-Mobile offers a settlement which includes an NDA, I’ll keep you posted on what happens. 

WFREYVOGEL wrote:

In 2017, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life.  This incentive was a primary reason that I switched from AT&T to T-Mobile.  Now, T-Mobile is trying to raise my monthly rate by $10.00.  When I spoke to their customer service people this morning they told me that there was nothing that they could do to fix the problem.  I also noted that they changed all of the marketing information on their web site to delete all references to the price-lock guarantee which I was offered when I set up the account.  We need to find a way to complain loudly to T-Mobile about this breach of contract and breach of trust.  If we do nothing, they will raise our rates again in the future.  Let's fight back.  Thanks for listening.

If we did it! We would be put in jail