T-Mobile Store in Newnan, Ga

Today, I walked in the store at approximately 3:00 pm to get technical assistance since my phone went dead last week while I was on vacation. I explained to the young lady that last week my phone had no service and now I'm only getting  text beeps and phone rings, but visual-screen is noy working. Without even looking at my phone, she said, "It's the  digitizer. Once it goes bad, nothing we can do." I asked her if we could try using a different charger, she said, It doesn't do any good. It's the digitizer." She then checked my account to find out if I had insurance and found out I did not. 

I mentioned to her that  it's a shame that T-Mobile does not service their own equipment to which she replied, "We are sales group, not a repair group." I was highly disapointed in the following:

1. Not inspecting my phone and try to diagnose the problem.
2. Lack of personal approach to customer needs
3. Lack of customer empathy. 

My reason for reporting this is to make you aware of the caliber of people you have in the store.