Forum Discussion
20 years and leaving
Over 20 years of being with T-Mobile. I have left. See pictures below; my file complaints started around August 19th or the week after. I had no data and cell service the moment I left my house. ...
covonda wrote:I have been a Sprint customer since 1999.
My daughter has a similar problem. She's trying break off 3 phones from MY account and NOBODY at T-Mobile can help her. Not online; not on the phone; not in person.
Wheres the customer service AND are they hiring idiots now???
nope..theyre sticking to what theyre supposed to do..which is not allow anyone other than the Primary Account Holder (PAH...which if you are the one that pays the bills then YOU are the PAH)..make any changes to the account including removing lines..unless you had a TMO employee add your daughter to the list to make such changes..which only you can do..
so long story short..you called them idiots for doing their job...which is the same job they would have done if Sprint and TMO didnt merge..same rules for Sprint as well. and Verizon..and ATT..
