20 years and leaving

LisaMarie739 wrote:

I agree! I've been with Sprint for 22 years.... Not only since the merger has customer service become ridiculously awful. Somehow these agents get away with actually telling you they're refusing to help after the merger they even started denying an agreement I had with Sprint's Corporate office he literally told me "they didn't have to honor it because that person no longer works there"?!?! Really? I am only seeing this because I was here to see if anyone else was having issues since we were forced to switch our SIM cards? Because I went from having amazing service to terrible service that is constantly dropping, not getting my calls, the new voicemail is glitchy, text messaging is hit or miss, and my supposed expanded coverage is non-existent! My phone might be a little old it is a Google pixel 4 XL but that is only two generations older than the current one on the market... And it worked perfectly up until July when they forced me to switch my SIM card! And really there's literally no reason that I should be without coverage in the middle of Baltimore City! I lose my data coverage when I walk into buildings and while I'm driving (using navigation).... Everything just drops. And it doesn't look like anybody has a real answer nor does it seem that T-Mobile is responding to any of the concerns regarding the lack of service since the switch? It sad this is happening especially to those of us who have been loyal customers for a long time! No one deserves THIS! And loyalty especially through a merger should be rewarded not punished. T-Mobile please address this issue it's obviously happening to more than just a handful of us.