Forum Discussion
Anyone fed-up with horrible coverage from TMobile
This is a Description of our Complaint with T-Mobile and the BBB:
For the past almost 3 years we have had all of our family cell phone lines with T-Mobile. We switched over from Verizon about 3 years ago because we responded to a promotion offered by T-Mobile whereby offered much better coverage at much better prices. Turns out that their marketing in advertising campaign was misleading and inaccurate at best. From day one, the coverage and reception was below any basic level of acceptance causing phone calls in messages to drop or fail at a rate off three failed for one success. After a few months, I complained with T-Mobile, they profusely apologized and told us to be patient because they were in the process of rolling out their new 5G Network and also merging their Network with sprints, and they said that the coverage and service issues will greatly improve in a matter of weeks or a couple of months at the most. When this didn't happen, I called to request a transfer of service and they insisted that it was just a matter of time for their coverage and service to noticeably improve and they offer a nominal remporary discount to keep us from switching over. As expected, the coverage and service not only did not improve but got worse. After another 12 months have gone by and everyone in our household having being fed up with dropped calls failed messages in lack of connectivity, we have decided to switch over to another carrier. When I call T-Mobile to inquire about the process, they told me that we're free to switch over but they're going to charge us retractively rebates and fees that they have waived because we're not meeting the term of our contract. And my question to them what kind of compensation do we get for the 3 years of failing to provide the most basic service that we have been faithfully paying in full for almost 3 years. We'll know that these are tactics that these types of companies use to hold people hostage regardless of whether they are the ones at fault in causing you to leave. This should be unacceptable!
Appears T-Mobile marketing has oversold services (too many phones for network to handle). Good service when it works, but not near my house anymore. I live the twin cities MN suburb, T-mobile coverage map shows complete coverage at my home, which is not true.
What's sad is most carriers have the same verbage in their terms and conditions
It's basically an out for the carrier. I suggest reading the terms and conditions of any carrier you are planning on switching to.
t-mobile SHOULD be called t-don’t move or your call will be dropped OR YOUR TEXT failed to go through!!! 5g stands for 5GIGS of ram for the whole country!!!!!
they LET ANY hackers in for your information OR ANYONE LISTEN / TAP your phone!!!!
DO NOT GET T-MOBILE IF YOUR BUSINESS DEPENDS ON A PHONE!!!!
I live in COLORADO where maybe the mountains in DENVER ARE TOO HIGH for t-mobile to even think about fair reliable service!!!!!!!!!!!!!!!!!!!!!!!!!!!!
PISSED OFF AGAIN
Sadly a once great cell coverage is now crap. And Website is so slow it is hardly usable. Barely works at my home. 20 years ago everything was great. Then 5+ years ago problems, dropped calls, usable voice quality, missed calls & messages, sometimes can not call out at all. T-mobile sent repeater boxes, nice fixed problems for a while. Now repeater box only has 0-1 of 5 bars, most of the time (was 3-4 bars).. Appears that rollout of 5G, is killing 4G LTE coverage, and/or 5G cell upgrades have caused problems. No solutions from T-mobile in 18 months of complaints. Same thing happened with Verizon 20 years ago, they over sold service (too many phones for # of cells), and coverage got poor. Switched to T-Mobile, a small company that cared. Now T-Mobile is the 900lb monster, that does not care. All T-Mobile effort into marketing, not customer service. Appears T-Mobile marketing has oversold services (too many phones for network to handle).
Yes, I can agree. I just past my 1 year anniversary and I can say I do not like any product or service of tmobile. Support is terrible. I have been told for the entire year that my tower (home address) is being "upgraded". As if that would explain anything. A year? I have read recently in the NEWS that tmobile support makes this claim to get customers off of their back. This claim was made by a former tmobile employee. I tend to believe the new story. I find it difficult to believe that an upgrade to a tower takes over a year to complete. They continued this same claim when I filed a complaint with the BBB as well. Network speeds crawl most of the time, and get significantly worse in the evenings. Home internet and cell is not the same speeds at the same locations. Home internet is a poor product I would not recommend to anyone. I CAN make phone calls and send text messages. Coverage in my state of WV is spotty… but so are all carriers here. Claims of the fastest, best and so forth in my opinion are lies. It depends on where you are! In WV all carriers are terrible. Not fast, not well covered, and not stable. Support is friendly but difficult to understand (Indian accent) for me. Answers are always the same. Promises to improve, fix, etc. that NEVER are followed thru. EVER. I mean NEVER-EVER. That is the definition of LIE. Coupled with the "upgrade": Tmobile lied to me when they state that the upgrade will improve my service (it is never going to be completed-if it ever existed). Lied when they said I would have great coverage. Lied when they said my network 5G would be blazing fast. Lied when they said they had the best support (third party). Lied when they said my home internet would be 5G speeds. On and on. Such a pain to switch tho. Just one lying company to another? Look: if you just want a phone and a text message… anyone will do. This network garbage is all just that: garbage. Your ISP should never be a cell carrier… period. Get cheap service for a call and go elsewhere for everything else is my best advise.
I'm a new customer, and after two months I'm done! HORRIBLE coverage. HORRIBLE. I'm ready to pay whatever fees I need to just to go back to my previous carrier. It was cheaper and I NEVER had the issues with coverage that I have with T-Mobile.
Luckily where I've lived the service has been good if not great. When I moved across the country a few years back I streamed music and not too many dead spots. If you ever driven the I-10 in west Texas there's not many towns to stop but I still had a good signal.
I decided to stop complaining about T-Mobile's coverage when I could use my phone in Chadron, NE*. That happened, via roaming agreements, many years ago.
*Selected as being very out-of-the-way.
bblack4jc wrote:
I was a previously happy Sprint customer with no problems. I was not only forced to move over to T-mobile but I also had to put out $1300 for an iPhone 13 Pro just to be compatible with their 5G network. At first it wasn't too bad, sometimes a little slower. But within the last week or two, I am down to 1 bar, a warning will pop up that I am not connected to the internet (my home internet is switched off on my phone), it takes forever to load an internet page if it loads at all and messages take a long time to load. What is going on? This is so frustrating!
BYW I live in the North East USA.
I have the same problem, switched to iPhone 12 and currently sitting in an Ultra 5G area with 1-2 bars of LTE no matter where I go in my house. How is this possible? I'd be happy with even 4 bars of LTE at this point. What a rip off.
