Forum Discussion

shovel071's avatar
shovel071
Network Novice
Hace 2 meses

Cannot dial or receive calls, text working only with wifi

Tonight I cannot use my phone. When someone calls me I cannot hear them. When I call a person, I cannot  hear them, they say they can hear me. I can use text only when I turn on wifi. Just all of a sudden happened, no changes, no new aps. I did hard reset three times. Still no phone. Network issue?

I am stuck! Any ideas? Ty

  • Sounds like a network issue. Please be sure to call T-Mobile 

  • syaoran's avatar
    syaoran
    Transmission Titan

    Where abouts are you experiencing this issue?  How old is your SIM?  What device are you using?