Can't receive data when on 5G UC

VLloyd wrote:

Hi Jimmy, what you are experiencing is a sim issue, it's unfortunate right now with all the modernization of the towers,  but rest assured there is a fix.  You'll need to switch from the esim to psim (physical sim). We've noticed this issue with all Apple Devices with dual sims. If you're device doesn't have a physical sim, just drop by aT-Mobile retail store and pick up one.  They will be happy to make the switch for you.  No need to use it for a paperweight.  Hope this helps.  

Not on Apple device and no eSim. Been on physical Sim card and recently changed Sim cards since I've had the original for 2 years. Made zero difference. CS, TECH and Force team have not been able to fix or even have an answer as to why only my data is affected. It's not my phone, I recently switched from Galaxy Note 10+5g to Galaxy S22 Ultra 5G and nothing has changed. Everything is great except data. Switching from 5G to LTE might make a 0.10mbps difference so in other words nada. It's really disappointing paying for their highest plan with unlimited data and not being able to use it. No answers, no explanation but I continue to pay the full amount. I've done some checking and my signals separate from bars since they aren't very accurate are typically - 90dBm to - 120dBm. I purchased a Booster which is disappointing being on the highest plan and have to resort to spending up to $600 for a Booster. Did some experiments. I can get my signals as good as - 50dBm and from what I've researched that should have you at awesome speeds. That's about as good as levels typically get. Nope, sometimes I can get maybe 1mbps but it typically always drops back down to 0.50mbps. Now what does improve is the upload speeds. With Booster I can typically hang around 20-30mbps. That's great but does me little to no good because I need download speeds. Why good UL and no improvement on DL, I have no idea. Like T-Mobile has pretty much said, oh well, sucks to be you. What else is new.