Forum Discussion

tulakchoco's avatar
tulakchoco
Newbie Caller
Hace 6 años

Coverage sucks! 100%

My daughter when to Whitewater University Zip Code 53190.

Coverage sucks! we were unable to call from deferent locations!

How we are suppose to talk!

Rest providers do not have a problem as T-Mobile!

Before I will switch my family is T-Mobile able provide better service? 

  • I just took a look at that location and the coverage is pretty sparse 😥 I am also not seeing any immediate enhancements to the area. While we would love to have your business, we would not want you to have a poor experience. 

  • Rking3303's avatar
    Rking3303
    Network Novice

    Yes T-Mobile's coverage sucks. HOWEVER, before you change providers you need to know about any financial responsibility you might have. 
    In my case, we switched to T-Mobile about 4 months ago based on price and the false advertising regarding T-Mobile being a superior provider. 
    We traded in two IPhone (8's I think) and got new IPhone 12's. The way the deal works is we pay about $80 a month for the new Iphone12's and get about $60 credit for our trade-ins.

    Now the big GOTCHA!!!

    if I leave T-Mobile now and go to another provider I have to pay T-Mobile $1,666.62 for the new IPhone 12's and the credit I was receiving for my old trade-ins vanishes. No options to give back these phones or get any credit towards that amount for the two phones I traded in. 
    YES, T-MOBILE SUCKS 100%
     

    in all fairness, I must add that I have spoken to some of the most understanding and helpful Customer Service Rep's and Technicians I have ever encountered. Unfortunately they do not and cannot change corporate policy. 

  • Rking3303 wrote:

     

    Now the big GOTCHA!!!

    if I leave T-Mobile now and go to another provider I have to pay T-Mobile $1,666.62 for the new IPhone 12's and the credit I was receiving for my old trade-ins vanishes. No options to give back these phones or get any credit towards that amount for the two phones I traded in. 
    YES, T-MOBILE SUCKS 100%
     

     

    out of curiosity..which carrier will let you be with them for 4 months and then just let you up and turn everything back in no big deal?

  • Rking3303's avatar
    Rking3303
    Network Novice

    So returning the phones and walking away is not an option for me. If it were, I would have taken it and kept my mouth shut.  

  • Hello...my zip code is 78748 and calls are intermittent with data messages taking about a minute to go through. Fortunately we have att Wi-Fi at home so as long as in home it's good. As soon as I leave I'm unreachable. I work in 78701 and the coverage is exactly the same. Is anyone else having this issue? Is T-Mobile that bad?

  • formercanuck's avatar
    formercanuck
    Spectrum Specialist
    tulakchoco wrote:

    Here are phone specifications

     

     

    I phone 6

    Red

    Tecnología

    GSM / CDMA / HSPA / EVDO / LTE

    2G bands

    GSM 850 / 900 / 1800 / 1900 - A1549 (GSM), A1549 (CDMA), A1586

     

    CDMA 800 / 1700 / 1900 / 2100 - A1549 (CDMA), A1586

    3G bands

    HSDPA 850 / 900 / 1700 / 1900 / 2100 - A1549 (GSM), A1549 (CDMA), A1586

     

    CDMA2000 1xEV-DO - A1549 (CDMA), A1586

     

    TD-SCDMA - A1586

    4G bands

    LTE band 1(2100), 2(1900), 3(1800), 4(1700/2100), 5(850), 7(2600), 8(900), 13(700), 17(700), 18(800), 19(800), 20(800), 25(1900), 26(850), 28(700), 29(700) - A1549 GSM, A1549 CDMA

     

    LTE band 1(2100), 2(1900), 3(1800), 4(1700/2100), 5(850), 7(2600), 8(900), 13(700), 17(700), 18(800), 19(800), 20(800), 25(1900), 26(850), 28(700), 29(700), 38(2600), 39(1900), 40(2300), 41(2500) - A1586

    Velocidad

    HSPA 42.2/5.76 Mbps, LTE-A Cat4 150/50 Mbps, EV-DO Rev.A 3.1 Mbps

     

     

    Lumia 1020

    Red

    Tecnología

    GSM / HSPA / LTE

    2G bands

    GSM 850 / 900 / 1800 / 1900 - all versions

    3G bands

    HSDPA 850 / 900 / 1900 / 2100 - RM-875, RM-877

     

    HSDPA 850 / 900 / 1700 / 1900 / 2100 - RM-876

    4G bands

    LTE band 1(2100), 3(1800), 7(2600), 8(900), 20(800) - RM-875

     

    LTE band 2(1900), 4(1700/2100), 5(850), 17(700) - RM-877

    Velocidad

    HSPA 42.2/5.76 Mbps, LTE Cat3 100/50 Mbps

     

    Lumia 640 ELT

    Red

    Tecnología

    GSM / HSPA / LTE

    2G bands

    GSM 850 / 900 / 1800 / 1900

    3G bands

    HSDPA 850 / 900 / 2100

     

    HSDPA 850 / 1700(AWS) / 1900 / 2100 - T-Mobile

    4G bands

    LTE band 1(2100), 3(1800), 7(2600), 8(900), 20(800)

     

    LTE band 1(2100), 2(1900), 4(1700/2100), 5(850), 7(2600), 12(700), 17(700) - T-Mobile

    Velocidad

    HSPA 42.2/5.76 Mbps, LTE Cat4 150/50 Mbps

     

     

    You do realize that T-Mobile does have the Moto Edge 2022 (which has B2/B4/B12/B41/B66/B71 LTE + 5G ) basically for ‘free’ assuming you keep the service.

    Similarly, these do offer WiFi calling.

    Those 2G bands are rare, 3G is gone, and all but your one device doesn't have low band (good for rural) B12 or B71.  B17 'might' overlap with B12 - but you'd have to verify that one.

  • no. however you will need to either call in to TMO or contact them through one of their social media platforms like Facebook or Twitter and have them put in a network ticket for you.