Forum Discussion

jgreenkee88's avatar
jgreenkee88
Newbie Caller
Hace 2 años

Data issues - various phones, same account

Been having lack of data issues with several phones on my account - some iPhones, some Android.

  • Iphones won’t connect to network if there’s no WiFi.
  • Using Life360 on several phones that won’t update locations unless they happen to connect to WiFi, but then not consistently. 

What's going on, T-Mobile? Service (AND customer service) has really taken a hit since we were forced to convert 100% from Sprint. In fact, it's starting to suck so much that I'm really seriously going to another network - after being with [Sprint] for over 20 years. 

  • is the problem location based as in it happens mainly at home or is this happening all over the place with all the phones? does the signal improve once you leave those areas or does the problem follow you?