Dual eSIM on iPhone 14

Im also trying to get dual esim activated. I work for t mobile and nobody can figure it out. The problem seems to be the EID is already in use on an existing number so it won't let you reuse the EID. Im sure if it was two separate providers it wouldn't be a problem but same provider seems our systems and reps can't figure it out 

well i figured out a work around until t mobile gets their stuff together. I had a second number on an android phone. I used my old iphone connected it to ios 16 and put the android number in with my apple id. Once i did all of that I went into my new iphone and add esim it automatically recognized the number and added it on

magenta7839960 wrote:

T-Mobile has a process in place for Dual sim service DSS and DSDS Dual sim, Dual Standby service (0b5a9) When you call into care or Team of experts, and they are not familiar with this activation process provide them Doc 0b5a9 to enable them to complete the process.

 

Key points in esim activation:

1. Have Wifi
2. Have the tmobile esim QR code or sm-dp+ address handy
3. you may complete the change on mytmobile.com by updating the line you wish to use from psim to esim by entering the EID from the device you wish to activate OR have the EID handy for care teams to activate.

Can you please detail the process a little more. Im trying ot setup dual ESIM with Tmo as my main and Google Fi as my backup.

I have both profiles setup but if i have them both enabled at the same time they kind cancel out each other and the phone goes into SOS mode. If I disable the google fi. The tmo esim will work fine. If i disable the tmo esim the google fi never works.

Some background.  I had a dual sim setup with these same numbers on my 12 pro. But it was 1 physical sim (tmo) and 1 esim (google fi).

Johnrocket wrote:

magenta7839960 wrote:

T-Mobile has a process in place for Dual sim service DSS and DSDS Dual sim, Dual Standby service (0b5a9) When you call into care or Team of experts, and they are not familiar with this activation process provide them Doc 0b5a9 to enable them to complete the process.

 

Key points in esim activation:

1. Have Wifi
2. Have the tmobile esim QR code or sm-dp+ address handy
3. you may complete the change on mytmobile.com by updating the line you wish to use from psim to esim by entering the EID from the device you wish to activate OR have the EID handy for care teams to activate.

This 100% works. Tforce on Twitter just did it for me. It even popped up on my phone to add it, no QR code needed. FWIW I am on iOS 16.1 beta on iPhone 14 Pro. 

So, I went into a store since the online "techs" wouldn't read this doc to me. The doc does say one can use two eSIM mobile lines on iPhone 14. 

But there are no instructions on how to do it. 

The store rep wouldn’t let me see them but she told me there were lots of questions from other employees about how to do this and that it doesn’t appear to work.

Classic TMobile to not be ready and to head-fake their own employees with incomplete information.

yobyot wrote:

Johnrocket wrote:

magenta7839960 wrote:

T-Mobile has a process in place for Dual sim service DSS and DSDS Dual sim, Dual Standby service (0b5a9) When you call into care or Team of experts, and they are not familiar with this activation process provide them Doc 0b5a9 to enable them to complete the process.

 

Key points in esim activation:

1. Have Wifi
2. Have the tmobile esim QR code or sm-dp+ address handy
3. you may complete the change on mytmobile.com by updating the line you wish to use from psim to esim by entering the EID from the device you wish to activate OR have the EID handy for care teams to activate.

This 100% works. Tforce on Twitter just did it for me. It even popped up on my phone to add it, no QR code needed. FWIW I am on iOS 16.1 beta on iPhone 14 Pro. 

So, I went into a store since the online "techs" wouldn't read this doc to me. The doc does say one can use two eSIM mobile lines on iPhone 14. 

But there are no instructions on how to do it. 

The store rep wouldn’t let me see them but she told me there were lots of questions from other employees about how to do this and that it doesn’t appear to work.

Classic TMobile to not be ready and to head-fake their own employees with incomplete information.

That’s unlucky. I mean if it helps I’m happy to give you one of my phone numbers they did it on so they can see how to. But I doubt that's allowed for them to look. 

Having just gone through this on my iPhone 14 Pro Max, I’d like to post MY EXPERIENCE.

I had my T-Mobile and my Tello (T-Mobile MVNO) lines on my iPhone 14 Pro Max. NEVER AGAIN!! It only worked for a couple of hours. Whenever I made a call from my Tello line it would take about a minute to connect and it would always drop the call. 
 

If you're wondering why I had Tello… for $10 a month and free international calling to the country I call every week, why not? It costs me on T-Mobile $15 for international calling plus the price of the line.

The major problem was the fact that when the iPhone connects to wifi and disconnects, both lines would go to SOS being displayed for the signal bars. That meant I had no service on either line!! Even after powering the iPhone off and on, resetting network settings…. NOTHING WORKED. 

I have since switched to only 1 ESIM line on my iPhone and the line being a digits line.

Hope this helps 🤙🏼

alexbgr wrote:

I'd like to confirm that it IS definitely possible to have dual eSIM phone numbers activated on a single device with T-Mobile.  I currently have this with an iPhone 14 Pro Max.  The ease of doing this may depend on whether these are new phone numbers, are ported over numbers from another provider and just what T-Mobile support staff you end up talking to.  If the following is similar to your situation then this may work for you as well.  Nobody at T-Mobile was ultimately able to help me do this after 7 hours of multiple elevations of telephone assistance with T-Mobile and Apple along with two trips to local T-Mobile stores.

I was porting over two numbers from two separate phones from another provider onto a single T-Mobile iPhone 14 Pro Max..  While both numbers ported over easily to T-Mobile service only one was able to be transferred onto the iPhone.  When trying to activate the second eSIM, the second number stubbornly always came up with an error message stating that the number wasn't eligible for porting to T-Mobile (even though it already was).  It's just the phone wouldn't accept it. 

To end what was a long painful story, since I still had my old phone which was on IOS 16 and had a physical SIM slot, I asked the T-Mobile store to activate a physical SIM card with that second number for use in the old phone.  Once the old phone became activated with the second number that I wanted to transfer (a 10 minute process), I was able to put the old and new phones side-by-side to transfer and activate the second eSIM in the new phone without any problems.  In theory, you should also be able to do this using a QR code but support seemed fixated on the path of direct activation.

Note that the T-Mobile staff was always patient and polite but just didn't have the answers for what I assumed would be a very common request.  The phone works great now with both numbers.

Hope this work around might be useful for some.

I was hoping someone tried this. I just moved a second line to an iPhone 14 using this method and it was seamless. I am going to try it with my girlfriends Galaxy S9. Take that sim put it in an iPhone running iOS 16 and hope it works. But it sounds like T-Mobile is stumped at adding a second different line to a phone where the EID is already associated with a line. If they fix that these number transfers should be much easier 

I have an iPhone 14 Pro purchased at an Apple Retail Store. I am currently a VZW subscriber and am trying to take the advantage of Network Pass. Network Pass looks as if it installed correctly but I cannot get the Tmobile esim to work. VZW is set up as primary voice and data line. Any help is appreciated.Thanks is advance.

Thanks to this thread, I was able to get this to work.

I'm in the US. I got an iphone 14 pro from T-mobile. T-Force on Twitter was able to help me out. The key word to use was "dual sim dual standby" Keep escalating on the phone if you must, but I suggest using T-force on twitter if you can.

In 2 different stores 4-6 different reps told me i can't have dual eSIM. I got the same answer on the phone by calling 611.  They were all trying to convince me to make one of them a DIGITS line, or trying to tell me that I would have to keep deactivating one and activating the other. None of it made any sense to me, because the apple documentation clearly stated I could have two active eSims.

The information in this topic was really helpful in resolving the issue for me and my TForce on Twitter Tech.  It took a few hours but we got there in the end.   TELLO and Mint were unable to get it working so Thank you TForce and everyone here who contributed.