Forum Discussion
'E' instead of 5G or LTE
The flip 4 was working fine until a few days ago where I see E on the signal bar and no more 5G or 5UC. The issues is that when I see the 'E' my phone network disconnects easily and I have 2G data, which is frustrating.
Called T-mobile and they said there was a 'modernization' happening where I live. I am about 100 miles away from my house and I am still getting that dreadful 'E'. I have cleared cache, reset network, reboot, manually select carrier, cleared cache in sim-kit apps to no avail.
this phone was working fine until 4 days ago. Please help
- Flip4_userRoaming Rookie
My family members have iPhone and they are not affected by this
- Flip4_userRoaming Rookie
I did mentioned that to TMO but the response was still the same
- fireguy_6364Modem Master
this points at the phone itself...are you able to take your sim card and toss it into one of the other phones? if you can try that and if the problem followed then its a sim card issue. if it didnt follow then its pointing at the device itself.
- Flip4_userRoaming Rookie
Thanks. I went through all the new samsung phones (s. s+. s ultra and fold4) with similar issue. Flip 4 worked great for about 4 weeks then this happens. I guess another trip to the store for new sim card which should work for maybe 4 weeks….
- fireguy_6364Modem Master
was the only thing that followed with each device the sim card or was that changed at any point to a different one?
- fireguy_6364Modem Master
oddly enough it could also be an issue with the network where youre at (not your home area)...but same deal though..if no other TMO devices around you are running into this then its probably not the network..
- fireguy_6364Modem Master
the problem follows you guys once you leave the house or do you regain signal once you have left by 5+ miles?
- SlashleeRoaming Rookie
Problems at home and throughout the city (Jacksonville, FL)
- fireguy_6364Modem Master
safe to say all of Jacksonville FL isnt a dead zone..so this points more at something like an account issue.
especially since it affects multiple different devices no matter where you go.
- SlashleeRoaming Rookie
Right?! What's an account issue tho and how do I fix that? Cause TM reps cannot figure it out! I do not want to leave TM! 😔😔
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