Forum Discussion
'E' instead of 5G or LTE
The flip 4 was working fine until a few days ago where I see E on the signal bar and no more 5G or 5UC. The issues is that when I see the 'E' my phone network disconnects easily and I have 2G data, which is frustrating.
Called T-mobile and they said there was a 'modernization' happening where I live. I am about 100 miles away from my house and I am still getting that dreadful 'E'. I have cleared cache, reset network, reboot, manually select carrier, cleared cache in sim-kit apps to no avail.
this phone was working fine until 4 days ago. Please help
could be anything really.
contact TMO through one of their social media platforms like Facebook or Twitter..you start with higher tier support compared to the call in agent.s
Right?! What's an account issue tho and how do I fix that? Cause TM reps cannot figure it out! I do not want to leave TM! 😔😔
safe to say all of Jacksonville FL isnt a dead zone..so this points more at something like an account issue.
especially since it affects multiple different devices no matter where you go.
Problems at home and throughout the city (Jacksonville, FL)
the problem follows you guys once you leave the house or do you regain signal once you have left by 5+ miles?
My household is having the same problem. I have an iPhone 13 Pro, my daughter has an older iPhone, and my husband has a Samsung Galaxy. T-Mobile can't figure it out and I'm at my wits end with the data and cell service issues. After 18 years with TM, I'm about to break up with them for ATT. I have been troubleshooting with them since October!
I agree but Samsung phones are not having issues with other carriers. It appears that TMO is aware of this issue but ignoring it but that's only my opinion due to the love of Apple products probably out numbers other android product.
oddly enough it could also be an issue with the network where youre at (not your home area)...but same deal though..if no other TMO devices around you are running into this then its probably not the network..
It appeared to be the sim card then the network. I have been involved with both tmobile and samsung and they were both pointing fingers at each other. Samsung fold, for example, I bought an unlocked version, and had similar experience. T-mobile told me that they can't work on nor help me with the account since I have the unlocked version. Samsung, on the other hand, said that was ridiculous and the issue was my account. Went back to T-mobile, they said there was nothing wrong with my account and other phones on my account was working perfectly, so it was the phone.
At this point, I am about to ditch Samsung and Tmobile. I am tired but was hoping some here had similar issues and was able to show me the magic key….
was the only thing that followed with each device the sim card or was that changed at any point to a different one?
